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| 1. | Multi-use Website: Patient Safety Organizations. |
| | Agency for Healthcare Research and Quality. |
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| 2. | Multi-use Website: National Surgical Quality Improvement Program. |
| | American College of Surgeons. |
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| 3. | Book/Report: Safe Practices 2009. |
| | National Quality Forum. Washington, DC: National Quality Forum; 2009. |
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| 4. | Book/Report: Advances in Patient Safety: New Directions and Alternative Approaches. |
| | Rockville, MD: Agency for Healthcare Research and Quality; July 2008. AHRQ Publication Nos. 080034 (1-4). |
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| 5. | Book/Report: Hospital Survey on Patient Safety Culture: 2008 Comparative Database Report. |
| | Sorra J, Famolaro T, Dyer N, Nelson D, Khanna K. Rockville, MD: Agency for Healthcare Research and Quality; March 2008. AHRQ Publication No. 08-0039. |
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| 6. | Book/Report: Hospital Survey on Patient Safety Culture: 2007 Comparative Database Report. |
| | Rockville, MD: Agency for Healthcare Research and Quality; April 2007. AHRQ Publication No. 07-0025. |
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| 7. | Multi-use Website: National Patient Safety Goals. |
| | Oakbrook Terrace, IL: The Joint Commission; 2009. |
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| 8. | Book/Report: Serious Reportable Events in Healthcare 2006 Update: A Consensus Report. |
| | Washington, DC: National Quality Forum; 2007. ISBN 1933875089. |
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| 9. | Fact Sheet/FAQs: 10 Patient Safety Tips for Hospitals. |
| | Rockville, MD: Agency for Healthcare Research and Quality; 2007. AHRQ Publication No. 07-P004. |
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| 10. | Study: Taking the pulse of health care systems: experiences of patients with health problems in six countries. |
| | Schoen C, Osborn R, Huynh PT, et al. Health Aff. 2005;Web Exclusives(suppl):W5-509-25. |
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| 11. | Book/Report: Advances in Patient Safety: From Research to Implementation. |
| | Rockville, MD: Agency for Healthcare Research and Quality; February 2005. AHRQ Publication Nos. 050021 (1-4). |
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| 12. | Book/Report: Keeping Patients Safe: Transforming the Work Environment of Nurses. |
| | Committee on the Work Environment for Nurses and Patient Safety, Board on Health Care Services, Page A, ed. Washington, DC: National Academies Press; 2004. |
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| 13. | Multi-use Website: AHRQ WebM&M: Morbidity & Mortality Rounds on the Web. |
| | Agency for Healthcare Research and Quality. |
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| 14. | Book/Report: Making Health Care Safer: A Critical Analysis of Patient Safety Practices. |
| | Shojania KG, Duncan BW, McDonald KM, Wachter RM, eds. Evidence Report/Technology Assessment No. 43 from the Agency for Healthcare Research and Quality: AHRQ Publication No. 01-E058; 2001. |