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BOOK/REPORT
Risk Management Pearls on Disclosure of Adverse Events.
Amori G. Chicago, IL: American Society for Healthcare Risk Management; 2006.
STUDY
Doctors' stress responses and poor communication performance in simulated bad-news consultations.
Brown R, Dunn S, Byrnes K, Morris R, Heinrich P, Shaw J. Acad Med. 2009;84:1595-1602.
COMMENTARY
In Conversation with…Thomas H. Gallagher, MD
AHRQ WebM&M [serial online]. January 2009.
REVIEW
Narrative review: do state laws make it easier to say "I'm sorry?"
McDonnell WM, Guenther E. Ann Intern Med. 2008;149:811-815.
STUDY
Assessing residents' communication skills: disclosure of an adverse event to a standardized patient.
Posner G, Nakajima A. J Obstet Gynaecol Can. 2011;33:262-268.
COMMENTARY
Medication errors: immunisation. 
Bird S. Aust Fam Physician. 2006;35:735-737.
COMMENTARY
In Conversation with...Allan Frankel, MD
AHRQ WebM&M [serial online]. July 2006.
STUDY
Patient perspectives of patient–provider communication after adverse events.
Duclos CW, Eichler M, Taylor L, et al. Int J Qual Health Care. 2005;17:479-86.
COMMENTARY
In Conversation with…Gerald B. Hickson, MD.
AHRQ WebM&M [serial online]. December 2009.
ORGANIZATIONAL POLICY/GUIDELINES
A follow-up report on preventing suicide: focus on medical/surgical units and the emergency department.
Sentinel Event Alert. 2010 Nov 17;(46):1-4.
STUDYclassic
Disclosure of hospital adverse events and its association with patients' ratings of the quality of care.
López L, Weissman JS, Schneider EC, Weingart SN, Cohen AP, Epstein AM. Arch Intern Med. 2009;169:1888-1894.
COMMENTARY
What happens when things go wrong?
Brandom BW, Callahan P, Micalizzi DA. Paediatr Anaesth. 2011;21:730-736.
COMMENTARY
Successful remediation of patient safety incidents: a tale of two medication errors.
Helmchen LA, Richards MR, McDonald TB. Health Care Manage Rev. 2011;36:1-10.
STUDY
Attitudes and barriers to a medical emergency team system at a tertiary paediatric hospital.
Azzopardi P, Kinney S, Moulden A, Tibballs J. Resuscitation. 2011;82:167-174.
STUDY
Disclosure, apology, and offer programs: stakeholders' views of barriers to and strategies for broad implementation.
Bell SK, Smulowitz PB, Woodward AC, et al. Milbank Q. 2012;90:682-705.
COMMENTARY
Apologies and medical error.
Robbennolt JK. Clin Orthop Relat Res. 2009;467:376-382.
REVIEW
An empirically derived taxonomy of factors affecting physicians' willingness to disclose medical errors.
Kaldjian LC, Jones EW, Rosenthal GE, Tripp-Reimer T, Hillis SL. J Gen Intern Med. 2006;21:942-948.
STUDY
Managing the after effects of serious patient safety incidents in the NHS: an online survey study.
Pinto A, Faiz O, Vincent C. BMJ Qual Saf. 2012;21:1001-1008.
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