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STUDY
Older adults' perceptions of feeling safe in urban and rural acute care.
Lasiter S, Duffy J. J Nurs Adm. 2013;43:30-66.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals own up to errors.
Landro L. Wall Street Journal. August 25, 2009:D1.
STUDYclassic
The care transitions intervention: translating from efficacy to effectiveness.
Voss R, Gardner R, Baier R, Butterfield K, Lehrman S, Gravenstein S. Arch Intern Med. 2011;171:1232-1237.
BOOK/REPORT
Patient-Centered Care Improvement Guide.
Frampton S, Guastello S, Brady C, et al. Derby, CT: Planetree; Camden, ME: Picker Institute; 2008.
REVIEW
Adverse events in hospitals: the patient's point of view.
Massó Guijarro P, Aranaz Andrés JM, Mira JJ, Perdiguero E, Aibar C. Qual Saf Health Care. 2010;19:144-147.
AUDIOVISUAL
Hospital-acquired infections.
Moss-Coane M, O'Connell K, Fishman N. Radio Times. April 28, 2011.
NEWSPAPER/MAGAZINE ARTICLE
Checking the right boxes, but failing the patient.
Rifkin D. New York Times. November 16, 2009;Science Desk:5.
NEWSPAPER/MAGAZINE ARTICLE
New system for patients to report medical mistakes.
Pear R. New York Times. September 23, 2012:A20.
BOOK/REPORT
Health Care Leader Action Guide to Reduce Avoidable Readmissions.
Osei-Anto A, Joshi M, Audet AJ, Berman A, Jencks SF. New York, NY: The Commonwealth Fund, The John Hartford Foundation, Health Research and Educational Trust; January 25, 2010.
STUDY
Exploring relationships between patient safety culture and patients' assessments of hospital care.
Sorra J, Khanna K, Dyer N, Mardon R, Famolaro T. J Patient Saf. 2012;8:131-139.
STUDY
The effects of a 'discharge time-out' on the quality of hospital discharge summaries.
Mohta N, Vaishnava P, Liang C, et al. BMJ Qual Saf. 2012;21:885-890.
NEWSPAPER/MAGAZINE ARTICLE
Minnesota hospitals are testing ways to reduce return trips.
Lerner M. Star Tribune. October 11, 2012.
STUDY
Content analysis of patient complaints.
Montini T, Noble AA, Stelfox HT. Int J Qual Health Care. 2008 Dec; 20: 412-20.
COMMENTARY
Physicians with multiple patient complaints: ending our silence.
Gallagher TH, Levinson W. BMJ Qual Saf. 2013 Apr 18; [Epub ahead of print].
COMMENTARY
Apology for errors: whose responsibility?
Leape LL. Front Health Serv Manage. 2012;28:3-12.
NEWSPAPER/MAGAZINE ARTICLE
More families hear apologies following medical mistakes.
Greene L. St. Petersburg Times. August 19, 2008.
MULTI-USE WEBSITE
The Assertive Patient.
Health Care For All. 30 Winter Street, 10th floor, Boston, MA 02108.
STUDYclassic
Do medical inpatients who report poor service quality experience more adverse events and medical errors?
Taylor BB, Marcantonio ER, Pagovich O, et al. Med Care. 2008;46:224-228.
STUDY
The Daily Plan: including patients for safety's sake.
King BJ, Mills PD, Fore A, Mitchell C. Nurs Manage. 2012;43:15-18.
COMMENTARY
Anatomy of an incident disclosure: the importance of dialogue.
Iedema R, Allen S. Jt Comm J Qual Patient Saf. 2012;38:435-442.
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