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COMMENTARY
Anatomy of an incident disclosure: the importance of dialogue.
Iedema R, Allen S. Jt Comm J Qual Patient Saf. 2012;38:435-442.
COMMENTARY
Culture, language, and patient safety: making the link.
Johnstone MJ, Kanitsaki O. Int J Qual Health Care. 2006;18:383-8.
STUDY
Attitude is everything?: The impact of workload, safety climate, and safety tools on medical errors: a study of intensive care units.
Steyrer J, Schiffinger M, Huber C, Valentin A, Strunk G. Health Care Manage Rev. 2012 Oct 18; [Epub ahead of print].
REVIEW
Outcomes of classroom-based team training interventions for multiprofessional hospital staff. A systematic review.
Rabøl LI, Østergaard D, Mogensen T. Qual Saf Health Care. 2010;19:e27.
STUDY
Health care workers as second victims of medical errors.
Edrees HH, Paine LA, Feroli ER, Wu AW. Pol Arch Med Wewn. 2011;121:101-108.
BOOK/REPORT
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care.
Balik B, Conway J, Zipperer L, Watson J. Cambridge, MA: Institute for Healthcare Improvement; 2011.
STUDY
Is the maturity of hospitals' quality improvement systems associated with measures of quality and patient safety?
Groene O, Mora N, Thompson A, Saez M, Casas M, Suñol R. BMC Health Serv Res. 2011;11:344.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals boost patients' power as advisers.
Landro L. Wall Street Journal. August 8, 2007:D1.
MISSOURI MEETING/CONFERENCE
The Second Victim Experience: Train-the-Trainer Workshop.
Center for Patient Safety. June 11, 2013; University of Missouri Health System Health System, Columbia, MO.
STUDY
Using Healthcare Failure Mode and Effect Analysis to reduce medication errors in the process of drug prescription, validation and dispensing in hospitalised patients.
Vélez-Díaz-Pallarés M, Delgado-Silveira E, Carretero-Accame ME, Bermejo-Vicedo T. BMJ Qual Saf. 2013;22:42-52.
BOOK/REPORT
IBEAS: A Pioneer Study on Patient Safety in Latin America: Towards Safer Hospital Care.
Geneva, Switzerland: World Health Organization; 2011.
MULTI-USE WEBSITE
BOOSTing Care Transitions Resource Room.
Project BOOST (Better Outcomes for Older adults through Safe Transitions), Society of Hospital Medicine.
STUDY
A reengineered hospital discharge program to decrease rehospitalization: a randomized trial.
Jack BW, Chetty VK, Anthony D, et al. Ann Intern Med. 2009;150:178-187.
MULTI-USE WEBSITE
Project Red (Re-Engineered Discharge).
Boston, MA: Boston University Medical Center.
STUDY
Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia.
Bismark MM, Spittal MJ, Gurrin LC, Ward M, Studdert DM. BMJ Qual Saf. 2013 Apr 10; [Epub ahead of print].
STUDYclassic
The relationship between patients' perception of care and measures of hospital quality and safety.
Isaac T, Zaslavsky AM, Cleary PD, Landon BE. Health Serv Res. 2010;45:1024-1040.
MULTI-USE WEBSITE
African Partnerships for Patient Safety.
Geneva, Switzerland: WHO Patient Safety, World Health Organization.
REVIEW
Hand hygiene and healthcare system change within multi-modal promotion: a narrative review.
Allegranzi B, Sax H, Pittet D. J Hosp Infect. 2013;83(suppl 1):S3-S10.
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