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NEWSPAPER/MAGAZINE ARTICLE
Standards, audits, and saying I'm sorry: an engineer's family proposes solutions.
Wojcieszak D. Patient Safety Qual Healthc. May/June 2005;2:6, 8-9.
BOOK/REPORT
The First Annual HealthGrades Pediatric Patient Safety in American Hospitals Study.
Reed K, May R. Golden, CO: Health Grades, Inc; 2010.
STUDY
Patient Safety Leadership WalkRounds™ at Partners HealthCare: learning from implementation.
Frankel A, Grillo SP, Baker EG, et al. Jt Comm J Qual Patient Saf. 2005;31:423-437. 
BOOK/REPORT
Improving America's Hospitals: The Joint Commission's Annual Report on Quality and Safety 2012.
Oakbrook Terrace, IL: The Joint Commission; September 2012.
AUDIOVISUAL
Eye to eye: Donald Berwick.
"Eye to Eye with Katie Couric." CBS News Video. February 6, 2007.
NEWSPAPER/MAGAZINE ARTICLE
How safe do patients feel?
Wolosin R, Vercler L, Matthews J. Patient Safety & Quality Healthcare. November/December 2005;2:40-44.
BOOK/REPORT
How Safe Is Your Hospital?
Dr Foster Intelligence Unit. London, UK: Imperial College London; 2009.
NEWSPAPER/MAGAZINE ARTICLE
Preventing fatal errors.
Bailey B, Sevrens Lyons J. The Mercury News. November 27, 2005.
NEWSPAPER/MAGAZINE ARTICLE
Guideline is skirted on obesity surgeries.
Kowalczyk L. The Boston Globe. December 22, 2005.
MULTI-USE WEBSITE
MHA Keystone Center for Patient Safety and Quality.
Michigan Health and Hospital Association.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals save money, but safety is questioned.
Klein A. The Washington Post. December 11, 2005:A01.
COMMENTARYclassic
Risk mitigation in large scale systems: lessons from high reliability organizations.
Grabowski M, Roberts KH. Calif Manage Rev. 1997;39:152-162.
NEWSPAPER/MAGAZINE ARTICLE
Sarasota Memorial Hospital reviewed after restrained patient dies.
Gulliver D. Sarasota Herald Tribune. November 7, 2006:BS1.
BOOK/REPORTclassic
Josie's Story.
King S. New York, NY: Atlantic Monthly Press; 2009. ISBN: 9780802119209.
AUDIOVISUAL
Good News: How Hospitals Heal Themselves [documentary].
Washington, DC: CCM, Inc.; 2006. Crawford-Mason C (producer), Dobyns L (reporter); Management Wisdom Video Series. 
NEWSPAPER/MAGAZINE ARTICLE
Report: hospital errors cost 18 lives.
Rojas-Burke J. Oregonian. January 30, 2007:B01.
STUDY
Stories from the sharp end: case studies in safety improvement.
McCarthy D, Blumenthal D. Milbank Q. 2006;84:165-200.
NEWSPAPER/MAGAZINE ARTICLE
The health factory.
Spear SJ. New York Times. August 29, 2005;Editorials/Op-Ed section:15.
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