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NEWSPAPER/MAGAZINE ARTICLE
'Never' land.
Carpenter D. Hosp Health Netw. November 2007;81:34-38.
NEWSPAPER/MAGAZINE ARTICLE
Hospital takes a page from Toyota.
Connolly C. MSNBC News. June 3, 2005.
NEWSPAPER/MAGAZINE ARTICLE
How safe do patients feel?
Wolosin R, Vercler L, Matthews J. Patient Safety & Quality Healthcare. November/December 2005;2:40-44.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals move to cut dangerous lab errors.
Landro L. Wall Street Journal (Eastern edition). June 14, 2006:D1. [Reprinted on Post-gazette.com].
NEWSPAPER/MAGAZINE ARTICLE
Hospital safety records, CEO pay increasingly linked.
Wilson B. Am Med News. November 26, 2007:50:16.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals' bid to heal selves saves thousands.
P-I Staff and News Services. Seattle Post-Intelligencer. June 15, 2006:A1.
BOOK/REPORT
Improving America's Hospitals: The Joint Commission's Annual Report on Quality and Safety 2010.
Oakbrook Terrace, IL: The Joint Commission; September 2010.
NEWSPAPER/MAGAZINE ARTICLE
Fixing America's hospitals.
Newsweek. October 16, 2006:44-68, 72.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals boost patients' power as advisers.
Landro L. Wall Street Journal. August 8, 2007:D1.
NEWSPAPER/MAGAZINE ARTICLE
Health for life. Keys to safer hospitals.
Berwick DM. Newsweek. December 12, 2005;46:75-78.
NEWSPAPER/MAGAZINE ARTICLE
Health-care industry agrees on patient safety rules.
Landro L. Wall Street Journal (Eastern Edition). November 1, 2006:D1. [reprinted on Post-gazette.com].
COMMENTARY
The economics of health care quality and medical errors.
Andel C, Davidow SL, Hollander M, Moreno DA. J Health Care Finance. 2012;39:39-50.
BOOK/REPORT
To Err Is Human — To Delay Is Deadly.
Jewell K, McGiffert L. Austin, TX: Consumers Union; 2009.
COMMENTARY
As she lay dying: how I fought to stop medical errors from killing my mom.
Welch JR. Health Aff (Millwood). 2012;31:2817-2820.
BOOK/REPORTclassic
Partnering with Patients and Families to Design a Patient- and Family-Centered Health Care System: Recommendations and Promising Practices.
Johnson B, Abraham M, Conway J, et al. Bethesda, MD: Institute for Family-Centered Care; April 2008.
BOOK/REPORT
HealthGrades Sixth Annual Patient Safety in American Hospitals Study.
Golden, CO: HealthGrades, Inc.; April 2009. 
NEWSPAPER/MAGAZINE ARTICLE
Hospitals combat errors at the 'hand-off.'
Landro L. Wall Street Journal (Eastern edition). June 28, 2006:D1. [reprinted on Post-gazette.com].
STUDY
Does the patient's payer matter in hospital patient safety?: a study of urban hospitals.
Clement JP, Lindrooth RC, Chukmaitov AS, Chen HF. Med Care. 2007;45:131-138.
NEWSPAPER/MAGAZINE ARTICLE
Strengthening the core. Middle managers play a vital role in improving safety.
Federico F, Bonacum D. Healthc Exec. January/February 2010;25:68-70.
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