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NEWSPAPER/MAGAZINE ARTICLE
No bad apples.
Thrall TH. Hosp Health Netw. December 2008.
STUDY
An organizational assessment of disruptive clinician behavior: findings and implications.
Walrath JM, Dang D, Nyberg D. J Nurs Care Qual. 2013;28:110-121.
COMMENTARY
Perspective: a culture of respect—part 1 and part 2.
Leape LL, Shore MF, Dienstag JL, et al. Acad Med. 2012;87:845-858.
BOOK/REPORT
Strategies for Addressing Health Care Worker Fatigue.
Oakbrook Terrace, IL: Joint Commission Resources; 2008. ISBN: 9781599402291.
NEWSPAPER/MAGAZINE ARTICLE
Disruptive physicians.
Sandrick K. Trustee. November 2009.
BOOK/REPORT
Pulse Report 2009: Safety Culture: Staff Perspectives on American Health Care.
South Bend, IN: Press Ganey Associates, Inc: 2009.
BOOK/REPORT
Patient Safety: An Engineering Approach.
Dhillon BS. New York, NY: CRC Press; 2011. ISBN: 9781439873861.
ORGANIZATIONAL POLICY/GUIDELINES
Preventing violence in the health care setting.
Sentinel Event Alert. June 3, 2010;(45):1-3.
MISSOURI MEETING/CONFERENCE
The Second Victim Experience: Train-the-Trainer Workshop.
Center for Patient Safety. June 11, 2013; University of Missouri Health System Health System, Columbia, MO.
STUDY
Health care workers as second victims of medical errors.
Edrees HH, Paine LA, Feroli ER, Wu AW. Pol Arch Med Wewn. 2011;121:101-108.
MULTI-USE WEBSITE
BOOSTing Care Transitions Resource Room.
Project BOOST (Better Outcomes for Older adults through Safe Transitions), Society of Hospital Medicine.
STUDY
The association of workflow interruptions and hospital doctors' workload: a prospective observational study.
Weigl M, Müller A, Vincent C, Angerer P, Sevdalis N. BMJ Qual Saf. 2012;21:399-407.
COMMENTARY
The ongoing quality improvement journey: next stop, high reliability.
Chassin MR, Loeb JM. Health Aff (Millwood). 2011;30:559-568.
COMMENTARY
Ashamed to admit it: owning up to medical error.
Ofri D. Health Aff (Millwood). 2010;29:1549-1551.
NEWSPAPER/MAGAZINE ARTICLE
Effective use of medication-related decision support in CPOE.
Metzger JB, Welebob E, Turisco F, Classen DC. Patient Saf Qual Healthc. Sept/Oct 2008;5:16-24.
BOOK/REPORT
Speaking Up Constructively: Managerial Practices that Elicit Solutions from Front-Line Employees.
Adler-Milstein JR, Singer SJ, Toffel MW. Cambridge, MA: Harvard Business School; August 25, 2010. HBS Working Paper No. 11-005.
BOOK/REPORT
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care.
Balik B, Conway J, Zipperer L, Watson J. Cambridge, MA: Institute for Healthcare Improvement; 2011.
MEETING/CONFERENCE PROCEEDINGS
The 2012 Fifth International High Reliability Conference Proceedings.
Oakbrook Terrace, IL: Joint Commission; May 21–23, 2012.
COMMENTARY
The competitive imperative of learning.
Edmondson AC. Harv Bus Rev. 2008;86:60-67, 160.
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