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BOOK/REPORT
Improving America's Hospitals: The Joint Commission's Annual Report on Quality and Safety 2009.
Oakbrook Terrace, IL: The Joint Commission; January 2010.
NEWSPAPER/MAGAZINE ARTICLE
Transparency and public reporting are essential for a safe health care system.
Leape LL. Perspect Health Reform. New York, NY: The Commonwealth Fund; March 17, 2010.
AUDIOVISUAL
Web sites compare how hospitals measure up.
Neary L. "Talk of the Nation." National Public Radio. August 26, 2008.
BOOK/REPORT
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care.
Balik B, Conway J, Zipperer L, Watson J. Cambridge, MA: Institute for Healthcare Improvement; 2011.
NEWSPAPER/MAGAZINE ARTICLE
Perfect is possible.
Berwick DM, Leape LL. Newsweek. October 16, 2006:70-71.
BOOK/REPORT
HealthGrades Sixth Annual Patient Safety in American Hospitals Study.
Golden, CO: HealthGrades, Inc.; April 2009. 
MEASUREMENT TOOL/INDICATOR
2011 ISMP Medication Safety Self Assessment for Hospitals.
Horsham, PA: Institute for Safe Medication Practices; April 2011.
STUDY
Board quality scorecards: measuring improvement.
Goeschel CA, Berenholtz SM, Culbertson RA, Jin LD, Pronovost PJ. Am J Med Qual. 2011;26:254-260.
NEWSPAPER/MAGAZINE ARTICLE
Driving out errors, with mom in mind.
Weinstock M. Hosp Health Netw. April 2011.
STUDYclassic
How often are potential patient safety events present on admission?
Houchens RL, Elixhauser A, Romano PS. Jt Comm J Qual Patient Saf. 2008;34:154-163.
BOOK/REPORT
HealthGrades Quality Study: Fifth Annual Patient Safety in American Hospitals Study.
Golden, CO: HealthGrades, Inc.; April 2008. 
BOOK/REPORT
To Err Is Human—But Don't Expect to Get Paid For It.
ASQ Quarterly Quality Report. Milwaukee, WI: American Society of Quality; October 2008.
BOOK/REPORT
HealthGrades Seventh Annual Patient Safety in American Hospitals Study.
Golden, CO: HealthGrades, Inc.; March 2010.
COMMENTARY
Integrating CUSP and TRIP to improve patient safety.
Romig M, Goeschel C, Pronovost P, Berenholtz SM. Hosp Pract (Minneap). 2010;38:114-121.
STUDYclassic
Does the Leapfrog program help identify high-quality hospitals?
Jha AK, Orav EJ, Ridgway AB, Zheng J, Epstein AM. Jt Comm J Qual Patient Saf. 2008;34:318-325.
COMMENTARY
The Safe Tables Collaborative: a statewide experience.
Wagner CA, Cecchettini D, Fletcher J. Jt Comm J Qual Patient Saf. 2011;37:206-210.
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