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COMMENTARY
Difficult Encounters: A CMO and CNO Respond
Ring EJ, Hirsch JE. AHRQ WebM&M [serial online]. October 2009.
STUDYclassic
Operating room teamwork among physicians and nurses: teamwork in the eye of the beholder.
Makary MA, Sexton JB, Freischlag JA, et al. J Am Coll Surg. 2006;202:746-752.
COMMENTARY
Do Not Disturb!
Duffy FD, Cassel CK. AHRQ WebM&M [serial online]. October 2007.
STUDY
Professionalism: a necessary ingredient in a culture of safety.
DuPree E, Anderson R, McEvoy MD, Brodman M. Jt Comm J Qual Patient Saf. 2011;37:447-455.
COMMENTARY
How to Identify and Manage Problem Behaviors.
Rosenstein AH, O'Daniel M. AHRQ WebM&M [serial online]. December 2009.
STUDY
Health care workers as second victims of medical errors.
Edrees HH, Paine LA, Feroli ER, Wu AW. Pol Arch Med Wewn. 2011;121:101-108.
REVIEW
Intimidation: a concept analysis.
Lamontagne C. Nurs Forum. 2010;45:54-65.
MISSOURI MEETING/CONFERENCE
The Second Victim Experience: Train-the-Trainer Workshop.
Center for Patient Safety. June 11, 2013; University of Missouri Health System Health System, Columbia, MO.
STUDY
Bullying of junior doctors prevails in Irish health system: a bitter reality.  
Cheema S, Ahmad K, Giri SK, Kaliaperumal VK, Naqvi SA. Ir Med J. 2005;98:274-275.
STUDY
Explaining ethnic disparities in patient safety: a qualitative analysis.
Suurmond J, Uiters E, De Bruijne MC, Stronks K, Essink-Bot ML. Am J Public Health. 2010;100 (suppl 1):S113-117.
COMMENTARY
Ashamed to admit it: owning up to medical error.
Ofri D. Health Aff (Millwood). 2010;29:1549-1551.
COMMENTARY
Disruptive clinician behavior: a persistent threat to patient safety.
Porto G, Lauve R. Patient Safety Qual Healthc. July/August 2006;3:16-24.
STUDY
Teamwork on inpatient medical units: assessing attitudes and barriers.
O'Leary KJ, Ritter CD, Wheeler H, Szekendi MK, Brinton TS, Williams MV. Qual Saf Health Care. 2010;19:117-121.
STUDY
Changes in nursing practice: associations with responses to and coping with errors.
Karga M, Kiekkas P, Aretha D, Lemonidou C. J Clin Nurs. 2011;20:3246-3255.
STUDY
Managing disruptive behaviors in the health care setting: focus on obstetrics services.
Rosenstein AH. Am J Obstet Gynecol. 2011;204:187-192.
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