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COMMENTARY
Urine a Tough Position.
Gandhi TK. AHRQ WebM&M [serial online]. October 2003.
COMMENTARY
Overriding Considerations.
Holtzman, NA. AHRQ WebM&M [serial online]. December 2004.
COMMENTARY
Do Me a Favor.
Williamson A. AHRQ WebM&M [serial online]. May 2004.
COMMENTARY
Privacy Gone Awry.
Pauker SG, Pauker SP. AHRQ WebM&M [serial online]. May 2004.
REVIEW
Narrative review: do state laws make it easier to say "I'm sorry?"
McDonnell WM, Guenther E. Ann Intern Med. 2008;149:811-815.
COMMENTARY
No Blood, Please.
Liang BA. AHRQ WebM&M [serial online]. May 2004.
COMMENTARY
Inadvertent Castration.
Calland JF. AHRQ WebM&M [serial online]. January 2004.
COMMENTARY
Not a Miscarriage.
Learman LA. AHRQ WebM&M [serial online]. June 2003.
COMMENTARY
Lost in the Black Hole.
Wachter RM. AHRQ WebM&M [serial online]. October 2003.
STUDY
Burden of difficult encounters in primary care: data from the Minimizing Error, Maximizing Outcomes Study.
An PG, Rabatin JS, Manwell LB, Linzer M, Brown RL, Schwartz MD, for the MEMO Investigators. Arch Intern Med. 2009;169:410-414.
MEETING/CONFERENCE PROCEEDINGS
AHRQ 2007 Annual Conference.
Rockville, MD: Agency for Healthcare Research and Quality; August 2008.  
STUDY
Physician perspectives on quality and error in the outpatient setting.
Manwell LB, Williams ES, Babbott S, Rabatin JS, Linzer M. WMJ. 2009;108:139-144.
STUDY
Emotional impact of patient safety incidents on family physicians and their office staff.
O'Beirne M, Sterling P, Palacios-Derflingher L, Hohman S, Zwicker K. J Am Board Fam Med. 2012;25:177-183.
COMMENTARY
Language barriers to health care in the United States.
Flores G. N Engl J Med. 2006;355:229-231.
STUDY
Working conditions in primary care: physician reactions and care quality.
Linzer M, Manwell LB, Williams ES, et al; MEMO Investigators. Ann Intern Med. 2009;151:28-36.
STUDY
Patient perspectives of patient–provider communication after adverse events.
Duclos CW, Eichler M, Taylor L, et al. Int J Qual Health Care. 2005;17:479-86.
BOOK/REPORTclassic
When Things Go Wrong: Responding to Adverse Events.
A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006.
STUDY
Older adults' perceptions of feeling safe in urban and rural acute care.
Lasiter S, Duffy J. J Nurs Adm. 2013;43:30-66.
STUDY
Hospitalized patients' understanding of their plan of care.
O'Leary KJ, Kulkarni N, Landler MP, et al. Mayo Clin Proc. 2010;85:47-52.
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