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STUDY
Managing disruptive behaviors in the health care setting: focus on obstetrics services.
Rosenstein AH. Am J Obstet Gynecol. 2011;204:187-192.
BOOK/REPORT
Defusing Disruptive Behavior. A Workbook for Health Care Leaders.
Oakbrook, IL: Joint Commission Resources; 2007. ISBN: 9781599400846.
COMMENTARY
"Managing up" can improve teamwork in the OR.
Smith SL. AORN J. 2010;91:576-582. 
REVIEW
Communication and teamwork in patient care: how much can we learn from aviation?
Lyndon A. J Obset Gynol Neonatal Nurs. 2006;35:538-546.
COMMENTARY
How to Identify and Manage Problem Behaviors.
Rosenstein AH, O'Daniel M. AHRQ WebM&M [serial online]. December 2009.
STUDY
Predictors of likelihood of speaking up about safety concerns in labour and delivery.
Lyndon A, Sexton JB, Simpson KR, Rosenstein A, Lee KA, Wachter RM. BMJ Qual Saf. 2012;21;791-799.
TOOLKIT
Professional Conduct Toolkit.
Washington, DC: US Department of Defense, Patient Safety Program.
NEWSPAPER/MAGAZINE ARTICLE
Ensuring safety with a culturally diverse workforce.
Spath PL. Hosp Health Networks. July 18, 2006.
STUDYclassic
Structured interdisciplinary rounds in a medical teaching unit: improving patient safety.
O’Leary KJ, Buck R, Fligiel HM, et al. Arch Intern Med. 2011;171:678-684.
REVIEW
Intimidation: a concept analysis.
Lamontagne C. Nurs Forum. 2010;45:54-65.
NEWSPAPER/MAGAZINE ARTICLE
The antidote to medical errors.
Price M. Monitor. January 2010;41:50.
STUDY
Patient safety attitudes of paediatric trainee physicians.
Parry G, Horowitz L, Goldmann D. Qual Saf Health Care. 2009;18:462-466.
STUDY
Antecedents of severe and nonsevere medication errors.
Chang YK, Mark BA. J Nurs Scholarsh. 2009;41:70-78.
MULTI-USE WEBSITE
Patient Safety Toolkits & E-learning Packages.
National Patient Safety Agency.
ORGANIZATIONAL POLICY/GUIDELINES
Safely implementing health information and converging technologies.
Sentinel Event Alert. December 11, 2008;(42):1-4.
STUDY
Professionalism: a necessary ingredient in a culture of safety.
DuPree E, Anderson R, McEvoy MD, Brodman M. Jt Comm J Qual Patient Saf. 2011;37:447-455.
STUDY
The relationship of the emotional climate of work and threat to patient outcome in a high-volume thoracic surgery operating room team.
Nurok M, Evans LA, Lipsitz S, Satwicz P, Kelly A, Frankel A. BMJ Qual Saf. 2011;20:237-242.
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