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Approach to Improving Safety
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STUDY
Parents' perceptions of medical errors.
Mazor KM, Goff SL, Dodd KS, Velten SJ, Walsh KE. J Patient Saf. 2010;6:102-107.
STUDYclassic
Patients' concerns about medical errors during hospitalization.
Burroughs TE, Waterman AD, Gallagher TH, et al. Jt Comm J Qual Patient Saf. 2007;33:5-14.
COMMENTARY
Improving heparin safety: a multidisciplinary invited conference.
Peterson C, Ham CW, Vanderveen T. Hosp Pharm. 2008;43:491-497.
NEWSPAPER/MAGAZINE ARTICLE
The best medical care in the U.S.
Arnst C. Business Week. July 17, 2006.
COMMENTARY
Language barriers to health care in the United States.
Flores G. N Engl J Med. 2006;355:229-231.
AUDIOVISUAL
When Things Go Wrong: Voices of Patients and Families.
Cambridge, MA: CRICO/RMF; 2006.
NEWSPAPER/MAGAZINE ARTICLE
Q: What scares doctors? A: Being the patient.
Gibbs N, Bower A. Time Magazine. May 1, 2006.
NEWSPAPER/MAGAZINE ARTICLE
When a heart attack goes undiagnosed.
Davis R. USA Today. October 25, 2006.
SPECIAL OR THEME ISSUE
Improving Health Care Quality.
Wisc Med J. 2006:105;1-86.
NEWSPAPER/MAGAZINE ARTICLE
Parents asking hospital for answers in death of infant.
News 3 Las Vegas (KVBC/DT). December 7, 2006. 
AWARD RECIPIENT
2006 Quest for Quality Prize.
Runy LA. Hosp Health Netw. September 2006. 
NEWSPAPER/MAGAZINE ARTICLE
Fixing America's hospitals.
Newsweek. October 16, 2006:44-68, 72.
NEWSPAPER/MAGAZINE ARTICLE
Program encourages reporting accidents waiting to happen: the Good Catch Awards.
McCook A. Anesthesiology News. Sept 2011;37:9. 
STUDY
A reengineered hospital discharge program to decrease rehospitalization: a randomized trial.
Jack BW, Chetty VK, Anthony D, et al. Ann Intern Med. 2009;150:178-187.
COMMENTARY
A framework for encouraging patient engagement in medical decision making.
Holzmueller CG, Wu AW, Pronovost PJ. J Patient Saf. 2012;8:161-164.
COMMENTARY
The silent epidemic--the health effects of illiteracy.
Marcus EN. N Engl J Med. 2006;355:339-341.
STUDY
Hospitalized patients' understanding of their plan of care.
O'Leary KJ, Kulkarni N, Landler MP, et al. Mayo Clin Proc. 2010;85:47-52.
COMMENTARYclassic
Guilty, afraid, and alone — struggling with medical error.
Delbanco T, Bell SK. N Engl J Med. 2007;357:1682-1683.
BOOK/REPORTclassic
Partnering with Patients and Families to Design a Patient- and Family-Centered Health Care System: Recommendations and Promising Practices.
Johnson B, Abraham M, Conway J, et al. Bethesda, MD: Institute for Family-Centered Care; April 2008.
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