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Approach to Improving Safety
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NEWSPAPER/MAGAZINE ARTICLE
How safe do patients feel?
Wolosin R, Vercler L, Matthews J. Patient Safety & Quality Healthcare. November/December 2005;2:40-44.
NEWSPAPER/MAGAZINE ARTICLE
Fixing America's hospitals.
Newsweek. October 16, 2006:44-68, 72.
REVIEW
Narrative review: do state laws make it easier to say "I'm sorry?"
McDonnell WM, Guenther E. Ann Intern Med. 2008;149:811-815.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals boost patients' power as advisers.
Landro L. Wall Street Journal. August 8, 2007:D1.
BOOK/REPORT
Patient-Centered Care Improvement Guide.
Frampton S, Guastello S, Brady C, et al. Derby, CT: Planetree; Camden, ME: Picker Institute; 2008.
NEWSPAPER/MAGAZINE ARTICLE
In a crisis, do-not-revive requests don't always work. 
Parker L. USA Today. December 19, 2006.
COMMENTARYclassic
Healthcare in a land called PeoplePower: nothing about me without me.
Delbanco T, Berwick DM, Boufford JI, et al. Health Expect. 2001;4:144-150.
COMMENTARY
Language Barrier
Flores G. AHRQ WebM&M [serial online]. April 2006.
STUDYclassic
The many faces of error disclosure: a common set of elements and a definition.
Fein SP, Hilborne LH, Spiritus EM, et al. J Gen Intern Med. 2007;22:755-761.
COMMENTARY
Organizational Change in the Face of Highly Public Errors—I. The Dana-Farber Cancer Institute Experience
Conway JB, Weingart SN. AHRQ WebM&M [serial online]. May 2005.
NEWSPAPER/MAGAZINE ARTICLE
The best medical care in the U.S.
Arnst C. Business Week. July 17, 2006.
COMMENTARY
The Role of the Patient in Improving Patient Safety
Gibson R. AHRQ WebM&M [serial online]. March 2007.
NEWSPAPER/MAGAZINE ARTICLE
Full disclosure and apology—an idea whose time has come.
Leape LL. Physician Exec. 2006 Mar-Apr;32:16-18.
STUDYclassic
Patients' concerns about medical errors during hospitalization.
Burroughs TE, Waterman AD, Gallagher TH, et al. Jt Comm J Qual Patient Saf. 2007;33:5-14.
STUDY
Health care consumers' inclination to engage in selected patient safety practices: a survey of adults in Pennsylvania.
Marella WM, Finley E, Thomas AD, Clarke JR. J Patient Saf. 2007;3:184-189.
COMMENTARY
Anatomy of an incident disclosure: the importance of dialogue.
Iedema R, Allen S. Jt Comm J Qual Patient Saf. 2012;38:435-442.
NEWSPAPER/MAGAZINE ARTICLE
Q: What scares doctors? A: Being the patient.
Gibbs N, Bower A. Time Magazine. May 1, 2006.
COMMENTARY
Disclosing unanticipated outcomes to patients: the art and practice.
Gallagher TH, Denham CR, Leape LL, Amori G, Levinson W. J Patient Saf. 2007;3:158-165.
NEWSPAPER/MAGAZINE ARTICLE
10 things your hospital won't tell you.
Kapadia R. Smart Money. October 2006;15:112-114.
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