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Provider-Patient Communication
PATIENT SAFETY PRIMERS
The Role of the Patient in Safety
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STUDY
How experiencing preventable medical problems changed patients' interactions with primary health care.
Elder NC, Jacobson CJ, Zink T, Hasse L. Ann Fam Med. 2005;3:537-544.
COMMENTARY
Healthcare in a land called PeoplePower: nothing about me without me.
Delbanco T, Berwick DM, Boufford JI, et al. Health Expect. 2001;4:144-150.
REVIEW
Narrative review: do state laws make it easier to say "I'm sorry?"
McDonnell WM, Guenther E. Ann Intern Med. 2008;149:811-815.
BOOK/REPORT
Patient Safety Handbook, Second Edition.
Youngberg BJ, ed. Jones & Bartlett Learning: Sudbuery MA; 2013. ISBN: 9780763774042.
COMMENTARY
Guilty, afraid, and alone — struggling with medical error.
Delbanco T, Bell SK. N Engl J Med. 2007;357:1682-1683.
NEWSPAPER/MAGAZINE ARTICLE
Standards, audits, and saying I'm sorry: an engineer's family proposes solutions.
Wojcieszak D. Patient Safety Qual Healthc. May/June 2005;2:6, 8-9.
BOOK/REPORT
Risk Management Pearls on Disclosure of Adverse Events.
Amori G. Chicago, IL: American Society for Healthcare Risk Management; 2006.
COMMENTARY
Language barriers to health care in the United States.
Flores G. N Engl J Med. 2006;355:229-231.
TOOLKIT
Strategies for Leadership: Patient- and Family-Centered Care.
Chicago, IL: American Hospital Association; 2004.
STUDY
Am I safe here? Improving patients' perceptions of safety in hospitals.
Wolosin RJ, Vercler L, Matthews JL. J Nurs Care Qual. 2006;21:30-38.
TOOLKIT
Partnering with Patients and Families to Enhance Safety and Quality: A Mini Toolkit.
Bethesda, MD: Institute for Patient- and Family-Centered Care; 2011.
STUDY
Failure to engage hospitalized elderly patients and their families in advance care planning.
Heyland DK, Barwich D, Pichora D, et al; ACCEPT (Advance Care Planning Evaluation in Elderly Patients) Study Team; Canadian Researchers at the End of Life Network (CARENET). JAMA Intern Med. 2013 Apr 1; [Epub ahead of print].
BOOK/REPORT
When Things Go Wrong: Responding to Adverse Events.
A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006.
STUDY
Risk of mistaken DNR orders.
Rohrer JE, Esler WV, Saeed Q, et al. Support Care Cancer. 2006;14:871-873.
STUDY
The effects of a 'discharge time-out' on the quality of hospital discharge summaries.
Mohta N, Vaishnava P, Liang C, et al. BMJ Qual Saf. 2012;21:885-890.
REVIEW
An empirically derived taxonomy of factors affecting physicians' willingness to disclose medical errors.
Kaldjian LC, Jones EW, Rosenthal GE, Tripp-Reimer T, Hillis SL. J Gen Intern Med. 2006;21:942-948.
SPECIAL OR THEME ISSUE
Improving Health Care Quality.
Wisc Med J. 2006:105;1-86.
COMMENTARY
Experience with family activation of rapid response teams.
Bogert S, Ferrell C, Rutledge DN. Medsurg Nurs. 2010;19:215-222.
NEWSPAPER/MAGAZINE ARTICLE
Finding a way to ask doctors tough questions.
Landro L. Wall Street Journal. March 4, 2009:D1.
NEWSPAPER/MAGAZINE ARTICLE
When a heart attack goes undiagnosed.
Davis R. USA Today. October 25, 2006.
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