AHRQ Patient Safety Network

The Collection > Provider-Patient Communication

PATIENT SAFETY PRIMERS
The Role of the Patient in Safety

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Provider-Patient Communication

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1 - 20 of 466

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STUDY

Patients' concerns about medical errors during hospitalization.

Burroughs TE, Waterman AD, Gallagher TH, et al. Jt Comm J Qual Patient Saf. 2007;33:5-14.

COMMENTARY

Disclosing harmful pathology errors to patients.

Dintzis SM, Gallagher TH. Am J Clin Pathol. 2009;131:463-465.

AUDIOVISUAL

When Things Go Wrong: Voices of Patients and Families.

Cambridge, MA: CRICO/RMF; 2006.

BOOK/REPORT classic

When Things Go Wrong: Responding to Adverse Events.

A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006.

STUDY

Patients' and physicians' attitudes regarding the disclosure of medical errors.

Gallagher TH, Waterman AD, Ebers AG, Fraser VJ, Levinson W. JAMA. 2003;289:1001-1007.

COMMENTARY classic

Guilty, afraid, and alone — struggling with medical error.

Delbanco T, Bell SK. N Engl J Med. 2007;357:1682-1683.

REVIEW

Narrative review: do state laws make it easier to say "I'm sorry?"

McDonnell WM, Guenther E. Ann Intern Med. 2008;149:811-815.

COMMENTARY

Unexpected intraoperative patient death: the imperatives of family- and surgeon-centered care.

Taylor D, Hassan MA, Luterman A, Rodning CB. Arch Surg. 2008;143:87-92.

SPECIAL OR THEME ISSUE

Special Focus: Patient Safety.

Case Manager. May/June 2005;16:57-82.

BOOK/REPORT

Disclosure of unanticipated events: creating an effective patient communication policy (part 2 of 3).

Chicago, IL: American Society of Healthcare Risk Management; 2003.

NEWSPAPER/MAGAZINE ARTICLE

Fixing America's hospitals.

Newsweek. October 16, 2006:44-68, 72.

BOOK/REPORT

Sorry Works! 2.0: Disclosure, Apology, and Relationships Prevent Medical Malpractice Claims.

Wojcieszak D, Saxton JW, Finkelstein MM. Bloomington, IN: AuthorHouse; 2010. ISBN: 9781438969732.

AWARD RECIPIENT

MITSS HOPE Award.

Medically Induced Trauma Support Services.

STUDY

Patients' and family members' views on how clinicians enact and how they should enact incident disclosure: the "100 patient stories" qualitative study.

Iedema R, Allen S, Britton K, et al. BMJ. 2011;343:d4423.

STUDY

The many faces of error disclosure: a common set of elements and a definition.

Fein SP, Hilborne LH, Spiritus EM, et al. J Gen Intern Med. 2007;22:755-761.

COMMENTARY

A framework for encouraging patient engagement in medical decision making.

Holzmueller CG, Wu AW, Pronovost PJ. J Patient Saf. 2012;8:161-164.

STUDY

Hospitalized patients' understanding of their plan of care.

O'Leary KJ, Kulkarni N, Landler MP, et al. Mayo Clin Proc. 2010;85:47-52.

REVIEW

An empirically derived taxonomy of factors affecting physicians' willingness to disclose medical errors.

Kaldjian LC, Jones EW, Rosenthal GE, Tripp-Reimer T, Hillis SL. J Gen Intern Med. 2006;21:942-948.

COMMENTARY

Apologies and medical error.

Robbennolt JK. Clin Orthop Relat Res. 2009;467:376-382.

STUDY

How does routine disclosure of medical error affect patients' propensity to sue and their assessment of provider quality?: Evidence from survey data.

Helmchen LA, Richards MR, McDonald TB. Med Care. 2010;48:955-961.

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