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Approach to Improving Safety
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NEWSPAPER/MAGAZINE ARTICLE
Standards, audits, and saying I'm sorry: an engineer's family proposes solutions.
Wojcieszak D. Patient Safety Qual Healthc. May/June 2005;2:6, 8-9.
NEWSPAPER/MAGAZINE ARTICLE
Full disclosure and apology—an idea whose time has come.
Leape LL. Physician Exec. 2006 Mar-Apr;32:16-18.
COMMENTARY
Anatomy of an incident disclosure: the importance of dialogue.
Iedema R, Allen S. Jt Comm J Qual Patient Saf. 2012;38:435-442.
STUDYclassic
Patients' concerns about medical errors during hospitalization.
Burroughs TE, Waterman AD, Gallagher TH, et al. Jt Comm J Qual Patient Saf. 2007;33:5-14.
NEWSPAPER/MAGAZINE ARTICLE
The best medical care in the U.S.
Arnst C. Business Week. July 17, 2006.
AUDIOVISUAL
When Things Go Wrong: Voices of Patients and Families.
Cambridge, MA: CRICO/RMF; 2006.
COMMENTARY
Disclosing unanticipated outcomes to patients: the art and practice.
Gallagher TH, Denham CR, Leape LL, Amori G, Levinson W. J Patient Saf. 2007;3:158-165.
NEWSPAPER/MAGAZINE ARTICLE
Fixing America's hospitals.
Newsweek. October 16, 2006:44-68, 72.
STUDYclassic
Liability claims and costs before and after implementation of a medical error disclosure program.
Kachalia A, Kaufman SR, Boothman R, et al. Ann Intern Med. 2010;153:213-221.
STUDYclassic
The many faces of error disclosure: a common set of elements and a definition.
Fein SP, Hilborne LH, Spiritus EM, et al. J Gen Intern Med. 2007;22:755-761.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals boost patients' power as advisers.
Landro L. Wall Street Journal. August 8, 2007:D1.
STUDY
Health care professionals' views of implementing a policy of open disclosure of errors.
Sorensen R, Iedema R, Piper D, Manias E, Williams A, Tuckett A. J Health Serv Res Policy. 2008;13:227-232.
BOOK/REPORT
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care.
Balik B, Conway J, Zipperer L, Watson J. Cambridge, MA: Institute for Healthcare Improvement; 2011.
STUDY
Patients' and family members' experiences of open disclosure following adverse events.
Iedema R, Sorensen R, Manias E, et al. Int J Qual Health Care. 2008;20:421-432.
STUDY
A reengineered hospital discharge program to decrease rehospitalization: a randomized trial.
Jack BW, Chetty VK, Anthony D, et al. Ann Intern Med. 2009;150:178-187.
STUDY
Rural community members' perceptions of harm from medical mistakes: a High Plains Research Network (HPRN) study.
Van Vorst RF, Araya-Guerra R, Felzien M, et al. J Am Board Fam Med. 2007;20:135-143.
BOOK/REPORT
Disclosure of unanticipated events: creating an effective patient communication policy (part 2 of 3).
Chicago, IL: American Society of Healthcare Risk Management; 2003.
AWARD RECIPIENT
2006 Quest for Quality Prize.
Runy LA. Hosp Health Netw. September 2006. 
BOOK/REPORT
Talking with Patients and Families about Medical Error: A Guide for Education and Practice.
Truog RD, Browning DM, Johnson JA, Gallagher TH. Baltimore, MD: Johns Hopkins University Press; 2011. ISBN: 0801898048.
STUDYclassic
The care transitions intervention: results of a randomized controlled trial.
Coleman EA, Parry C, Chalmers S, Min SJ. Arch Intern Med. 2006;166:1822-1828.
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