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Provider-Patient Communication
PATIENT SAFETY PRIMERS
The Role of the Patient in Safety
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COMMENTARY
Disclosing unanticipated outcomes to patients: the art and practice.
Gallagher TH, Denham CR, Leape LL, Amori G, Levinson W. J Patient Saf. 2007;3:158-165.
AUDIOVISUAL
When Things Go Wrong: Voices of Patients and Families.
Cambridge, MA: CRICO/RMF; 2006.
COMMENTARY
Culture, language, and patient safety: making the link.
Johnstone MJ, Kanitsaki O. Int J Qual Health Care. 2006;18:383-8.
BOOK/REPORT
A safer place for patients: learning to improve patient safety.
Fifty-first Report of Session 2005-06. House of Commons Committee on Public Accounts. London, England: The Stationary Office; July 6, 2006. Publication HC 831.
FACT SHEET/FAQS
Questions Are the Answer! Seven Questions Every Board Member Should Ask About Patient Safety.
London, UK: National Patient Safety Agency; June 2009.
NEWSPAPER/MAGAZINE ARTICLE
Standards, audits, and saying I'm sorry: an engineer's family proposes solutions.
Wojcieszak D. Patient Safety Qual Healthc. May/June 2005;2:6, 8-9.
BOOK/REPORT
Learning from Bristol: The Report of the Public Inquiry into Children's Heart Surgery at the Bristol Royal Infirmary 1984–1995.
London, England: The Stationery Office; July 2001.
COMMENTARY
How to discuss errors and adverse events with cancer patients.
Yardley IE, Yardley SJ, Wu AW. Curr Oncol Rep. 2010;12:253-260.
STUDY
Patients' concerns about medical errors during hospitalization.
Burroughs TE, Waterman AD, Gallagher TH, et al. Jt Comm J Qual Patient Saf. 2007;33:5-14.
STUDY
Why do people sue doctors? A study of patients and relatives taking legal action.
Vincent C, Young M, Phillips A. Lancet. 1994;343:1609-1613.
STUDY
How surgeons disclose medical errors to patients: a study using standardized patients.
Chan DK, Gallagher TH, Reznick R, Levinson W. Surgery. 2005;138:851-858.
COMMENTARY
In Conversation with…Gerald B. Hickson, MD.
AHRQ WebM&M [serial online]. December 2009.
AWARD RECIPIENT
MITSS HOPE Award.
Medically Induced Trauma Support Services.
ORGANIZATIONAL POLICY/GUIDELINES
Council recommendation on patient safety, including the prevention and control of healthcare associated infections.
Council of the European Union (2009).
COMMENTARY
Guilty, afraid, and alone — struggling with medical error.
Delbanco T, Bell SK. N Engl J Med. 2007;357:1682-1683.
STUDY
Patients' and family members' views on how clinicians enact and how they should enact incident disclosure: the "100 patient stories" qualitative study.
Iedema R, Allen S, Britton K, et al. BMJ. 2011;343:d4423.
COMMENTARY
Wrong Route for Nutrients
Scott-Cawiezell JR, AHRQ WebM&M [serial online]. July 2008.
STUDY
Patients' and family members' experiences of open disclosure following adverse events.
Iedema R, Sorensen R, Manias E, et al. Int J Qual Health Care. 2008;20:421-432.
STUDY
Health care professionals' views of implementing a policy of open disclosure of errors.
Sorensen R, Iedema R, Piper D, Manias E, Williams A, Tuckett A. J Health Serv Res Policy. 2008;13:227-232.
REVIEW
Narrative review: do state laws make it easier to say "I'm sorry?"
McDonnell WM, Guenther E. Ann Intern Med. 2008;149:811-815.
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