AHRQ Patient Safety Network

The Collection > Patient Complaints

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•Device-related Complications (3)

•Diagnostic Errors (3)

•Identification Errors (1)

•Discontinuities, Gaps, and Hand-Off Problems (9)

•Fatigue and Sleep Deprivation (1)

•Medication Safety (8)

•Medical Complications (4)

•Nonsurgical Procedural Complications (2)

•Surgical Complications (2)

•Psychological and Social Complications (5)

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•Asia (1)

•Australia and New Zealand (3)

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•North America (34)

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•Book/Report (6)

•Journal Article (38)

•Newspaper/Magazine Article (2)

•Press Release/Announcement (1)

•Tools/Toolkit (1)

•Web Resource (1)

Error Types

•Epidemiology of Errors and Adverse Events (18)

•Active Errors (2)

•Latent Errors (3)

•Near Miss (1)

Approach to Improving Safety
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Patient Complaints

Clinical Areas

•Medicine (36)

•Nursing (2)

Target Audience

•Health Care Providers (28)

•Health Care Executives and Administrators (37)

•Non-Health Care Professionals (13)

•Patients (10)

Setting of Care

•Hospitals (31)

•Ambulatory Care (4)

1 - 20 of 49

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STUDY

Older adults' perceptions of feeling safe in urban and rural acute care.

Lasiter S, Duffy J. J Nurs Adm. 2013;43:30-66.

COMMENTARY

Patient-physician racial and ethnic concordance and perceived medical errors.

Stepanikova I. Soc Sci Med. 2006;63:3060-3066.

STUDY

Patient reports of undesirable events during hospitalization.

Agoritsas T, Bovier PA, Perneger TV. J Gen Intern Med. 2005;20:922-928.

NEWSPAPER/MAGAZINE ARTICLE

Clinic sued over towel left in patient.

McCarty JF. Plain Dealer. January 16, 2007:A1.

BOOK/REPORT

Poll: Many Sick Americans Experience Significant Financial Problems and Report Their Care is not Well-Managed.

Princeton, NJ: Robert Wood Johnson Foundation, National Public Radio, and the Harvard School of Public Health. May 21, 2012.

BOOK/REPORT

Involving Patients in Improving Safety.

London, UK: The Health Foundation; January 2013.

STUDY

Can patient safety be measured by surveys of patient experiences?

Solberg LI, Asche SE, Averbeck BM, et al. Jt Comm J Qual Patient Saf. 2008;34:266-274.

BOOK/REPORT classic

Safe Practices for Better Healthcare—2010 Update.

National Quality Forum. Washington, DC: National Quality Forum; 2010.

COMMENTARY classic

A hospitalization from hell: a patient's perspective on quality.

Cleary PD. Ann Intern Med. 2003;138:33-39.

STUDY

Patient complaints and malpractice risk.

Hickson GB, Federspiel CF, Pichert JW, Miller CS, Gauld-Jaeger J, Bost P. JAMA. 2002;287:2951-2957.

STUDY

The relationship between patients' perceptions of team effectiveness and their care experience in the emergency department.

Kipnis A, Rhodes KV, Burchill CN, Datner E. J Emerg Med. 2013 Mar 5; [Epub ahead of print].

STUDY

The impact of patient and public involvement on UK NHS health care: a systematic review.

Mockford C, Staniszewska S, Griffiths F, Herron-Marx S. Int J Qual Health Care. 2012;24:28-38.

BOOK/REPORT

Patient Safety and Satisfaction: The State of American Hospitals.

Golden, CO: HealthGrades Inc.; May 2012.

STUDY

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.

Aiken LH, Sermeus W, Van den Heede K, et al. BMJ. 2012;344:e1717.

REVIEW

Failure to follow-up test results for ambulatory patients: a systematic review.

Callen JL, Westbrook JI, Georgiou A, Li J. J Gen Intern Med. 2012;27:1334-1348.

REVIEW

Adverse events in hospitals: the patient's point of view.

Massó Guijarro P, Aranaz Andrés JM, Mira JJ, Perdiguero E, Aibar C. Qual Saf Health Care. 2010;19:144-147.

STUDY

Comparing patient-reported hospital adverse events with medical record review: do patients know something that hospitals do not?

Weissman JS, Schneider EC, Weingart SN, et al. Ann Intern Med 2008;149:100-108.

BOOK/REPORT

The Patients' View: 2004 ISQSH National Survey.

Dublin, Ireland: Irish Society for Quality & Safety in Healthcare; 2005.

STUDY

Toward patient-centered cancer care: patient perceptions of problematic events, impact, and response.

Mazor KM, Roblin DW, Greene SM, et al. J Clin Oncol. 2012;30:1784-1790.

NEWSPAPER/MAGAZINE ARTICLE

New system for patients to report medical mistakes.

Pear R. New York Times. September 23, 2012:A20.

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