AHRQ Patient Safety Network

The Collection > Patient Complaints

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Safety Target

•Device-related Complications (2)

•Diagnostic Errors (3)

•Identification Errors (1)

•Discontinuities, Gaps, and Hand-Off Problems (8)

•Fatigue and Sleep Deprivation (1)

•Medication Safety (7)

•Medical Complications (5)

•Nonsurgical Procedural Complications (2)

•Surgical Complications (2)

•Psychological and Social Complications (6)

Origin/Sponsor

•Asia (1)

•Australia and New Zealand (6)

•Europe (21)

•North America (33)

Resource Types

•Book/Report (7)

•Journal Article (51)

•Newspaper/Magazine Article (2)

Error Types

•Epidemiology of Errors and Adverse Events (22)

•Active Errors (3)

•Latent Errors (3)

•Near Miss (2)

Approach to Improving Safety
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Patient Complaints

Clinical Areas

•Medicine (44)

•Nursing (2)

•Pharmacy (1)

Target Audience

•Health Care Providers (26)

•Health Care Executives and Administrators (49)

•Non-Health Care Professionals (19)

•Patients (9)

Setting of Care

•Hospitals (41)

•Residential Facilities (1)

•Ambulatory Care (5)

1 - 20 of 60

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STUDY

High performance teamwork training and systems redesign in outpatient oncology.

Bunnell CA, Gross AH, Weingart SN, et al. BMJ Qual Saf. 2013;22:405-413.

STUDY

Healthcare provider complaints to the emergency department: a preliminary report on a new quality improvement instrument.

Griffey RT, Bohan JS. Qual Saf Health Care. 2006;15:344-346.

STUDY

What do patients think about year-end resident continuity clinic handoffs?: a qualitative study.

Pincavage AT, Lee WW, Beiting KJ, Arora VM. J Gen Intern Med. 2013 Apr 18; [Epub ahead of print].

STUDY

Safety hazards in cancer care: findings using three different methods.

Lipczak H, Knudsen JL, Nissen A. BMJ Qual Saf. 2011;20:1052-1056.

BOOK/REPORT classic

Safe Practices for Better Healthcare—2010 Update.

National Quality Forum. Washington, DC: National Quality Forum; 2010.

STUDY

Patient perceptions of missed nursing care.

Kalisch BJ, McLaughlin M, Dabney BW. Jt Comm J Qual Patient Saf. 2012;38:161-167.

STUDY

Self-reported medical, medication and laboratory error in eight countries: risk factors for chronically ill adults.

Scobie A. Int J Qual Health Care. 2011;23:182-186.

STUDY

Can patient safety be measured by surveys of patient experiences?

Solberg LI, Asche SE, Averbeck BM, et al. Jt Comm J Qual Patient Saf. 2008;34:266-274.

STUDY

Patient reports of undesirable events during hospitalization.

Agoritsas T, Bovier PA, Perneger TV. J Gen Intern Med. 2005;20:922-928.

STUDY

Do medical inpatients who report poor service quality experience more adverse events and medical errors?

Taylor BB, Marcantonio ER, Pagovich O, et al. Med Care. 2008;46:224-228.

STUDY

The relationship between patients' perceptions of team effectiveness and their care experience in the emergency department.

Kipnis A, Rhodes KV, Burchill CN, Datner E. J Emerg Med. 2013 Mar 5; [Epub ahead of print].

REVIEW

A systematic review of evidence on the links between patient experience and clinical safety and effectiveness.

Doyle C, Lennox L, Bell D. BMJ Open. 2013;3:e001570.

STUDY

Hospital patients' reports of medical errors and undesirable events in their health care.

Davis RE, Sevdalis N, Neale G, Massey R, Vincent CA. J Eval Clin Pract. 2012 Jun 12; [Epub ahead of print].

STUDY

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.

Aiken LH, Sermeus W, Van den Heede K, et al. BMJ. 2012;344:e1717.

STUDY

Exploring relationships between patient safety culture and patients' assessments of hospital care.

Sorra J, Khanna K, Dyer N, Mardon R, Famolaro T. J Patient Saf. 2012;8:131-139.

STUDY

Older adults' perceptions of feeling safe in urban and rural acute care.

Lasiter S, Duffy J. J Nurs Adm. 2013;43:30-66.

BOOK/REPORT

The Patients' View: 2004 ISQSH National Survey.

Dublin, Ireland: Irish Society for Quality & Safety in Healthcare; 2005.

STUDY

Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.

Bismark MM, Brennan TA, Paterson RJ, Davis PB, Studdert DM. Qual Saf Health Care. 2006;15:17-22.

STUDY

Integrating incident data from five reporting systems to assess patient safety: making sense of the elephant.

Levtzion-Korach O, Frankel A, Alcalai H, et al. Jt Comm J Qual Patient Saf. 2010;36:402-410.

STUDY

Measurement for improvement: a survey of current practice in Australian public hospitals.

Brand CA, Tropea J, Ibrahim JE, et al. Med J Aust. 2008;189:35-40.

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