AHRQ Patient Safety Network

The Collection > Patient Complaints

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Safety Target

•Device-related Complications (2)

•Diagnostic Errors (3)

•Identification Errors (1)

•Discontinuities, Gaps, and Hand-Off Problems (8)

•Fatigue and Sleep Deprivation (1)

•Medication Safety (7)

•Medical Complications (5)

•Nonsurgical Procedural Complications (2)

•Surgical Complications (2)

•Psychological and Social Complications (5)

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•Asia (1)

•Australia and New Zealand (5)

•Europe (20)

•North America (31)

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•Book/Report (6)

•Journal Article (47)

•Newspaper/Magazine Article (2)

•Press Release/Announcement (1)

Error Types

•Epidemiology of Errors and Adverse Events (22)

•Active Errors (3)

•Latent Errors (3)

•Near Miss (1)

Approach to Improving Safety
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Patient Complaints

Clinical Areas

•Medicine (42)

•Nursing (2)

•Pharmacy (1)

Target Audience

•Health Care Providers (25)

•Health Care Executives and Administrators (46)

•Non-Health Care Professionals (17)

•Patients (8)

Setting of Care

•Hospitals (40)

•Ambulatory Care (5)

1 - 20 of 56

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STUDY

What do patients think about year-end resident continuity clinic handoffs?: a qualitative study.

Pincavage AT, Lee WW, Beiting KJ, Arora VM. J Gen Intern Med. 2013 Apr 18; [Epub ahead of print].

BOOK/REPORT

Harm to Healing—Partnering with Patients Who Have Been Harmed.

Trew M, Nettleton S, Flemons W. Edmonton, AB, Canada: Canadian Patient Safety Institute; June 2012.

STUDY

Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia.

Bismark MM, Spittal MJ, Gurrin LC, Ward M, Studdert DM. BMJ Qual Saf. 2013 Apr 10; [Epub ahead of print].

STUDY

A comprehensive overview of medical error in hospitals using incident-reporting systems, patient complaints and chart review of inpatient deaths.

de Feijter JM, de Grave WS, Muijtjens AM, Scherpbier AJ, Koopmans RP. PLoS One. 2012;7:e31125.

STUDY

Exploring relationships between patient safety culture and patients' assessments of hospital care.

Sorra J, Khanna K, Dyer N, Mardon R, Famolaro T. J Patient Saf. 2012;8:131-139.

STUDY

Integrating incident data from five reporting systems to assess patient safety: making sense of the elephant.

Levtzion-Korach O, Frankel A, Alcalai H, et al. Jt Comm J Qual Patient Saf. 2010;36:402-410.

REVIEW

Adverse events in hospitals: the patient's point of view.

Massó Guijarro P, Aranaz Andrés JM, Mira JJ, Perdiguero E, Aibar C. Qual Saf Health Care. 2010;19:144-147.

STUDY

Hospital patients' reports of medical errors and undesirable events in their health care.

Davis RE, Sevdalis N, Neale G, Massey R, Vincent CA. J Eval Clin Pract. 2012 Jun 12; [Epub ahead of print].

STUDY

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.

Aiken LH, Sermeus W, Van den Heede K, et al. BMJ. 2012;344:e1717.

STUDY

Patient reports of undesirable events during hospitalization.

Agoritsas T, Bovier PA, Perneger TV. J Gen Intern Med. 2005;20:922-928.

REVIEW

Can patients report patient safety incidents in a hospital setting? A systematic review.

Ward JK, Armitage G. BMJ Qual Saf. 2012;21:685-699.

STUDY

Measurement for improvement: a survey of current practice in Australian public hospitals.

Brand CA, Tropea J, Ibrahim JE, et al. Med J Aust. 2008;189:35-40.

STUDY

Parent perceptions of children's hospital safety climate.

Cox ED, Carayon P, Hansen KW, et al. BMJ Qual Saf. 2013 Mar 29; [Epub ahead of print].

STUDY

Older adults' perceptions of feeling safe in urban and rural acute care.

Lasiter S, Duffy J. J Nurs Adm. 2013;43:30-66.

STUDY

Comparing patient-reported hospital adverse events with medical record review: do patients know something that hospitals do not?

Weissman JS, Schneider EC, Weingart SN, et al. Ann Intern Med 2008;149:100-108.

COMMENTARY

Physicians with multiple patient complaints: ending our silence.

Gallagher TH, Levinson W. BMJ Qual Saf. 2013 Apr 18; [Epub ahead of print].

STUDY

Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study.

Greaves F, Pape UJ, King D, et al. BMJ Qual Saf. 2012;21:600-605.

STUDY

Physician patient communication failure facilitates medication errors in older polymedicated patients with multiple comorbidities.

Mira JJ, Orozco-Beltrán D, Pérez-Jover V, et al. Fam Pract. 2013;30:56-63.

STUDY

Analysis of 23,364 patient-generated, physician-reviewed malpractice claims from a non-tort, blame-free, national patient insurance system: lessons learned from Sweden.

Pukk-Härenstam K, Ask J, Brommels M, Thor J, Penaloza RV, Gaffney FA. Qual Saf Health Care. 2008;17:259-263.

STUDY

Developing a patient measure of safety (PMOS).

Giles SJ, Lawton RJ, Din I, McEachan RR. BMJ Qual Saf. 2013 Feb 27; [Epub ahead of print].

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