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COMMENTARY
Anatomy of an incident disclosure: the importance of dialogue.
Iedema R, Allen S. Jt Comm J Qual Patient Saf. 2012;38:435-442.
STUDYclassic
Disclosure-and-resolution programs that include generous compensation offers may prompt a complex patient response.
Murtagh L, Gallagher TH, Andrew P, Mello MM. Health Aff (Millwood). 2012;31:2681-2689.
STUDYclassic
Outcomes of care by hospitalists, general internists, and family physicians. 
Lindenauer PK, Rothberg MB, Pekow PS, Kenwood C, Benjamin EM, Auerbach AD. N Engl J Med. 2007;357:2589-2600.
BOOK/REPORTclassic
When Things Go Wrong: Responding to Adverse Events.
A Consensus Statement of the Harvard Hospitals. Burlington: Massachusetts Coalition for the Prevention of Medical Errors; 2006.
COMMENTARY
As she lay dying: how I fought to stop medical errors from killing my mom.
Welch JR. Health Aff (Millwood). 2012;31:2817-2820.
COMMENTARY
ISMP medication error report analysis.
Cohen MR, Smetzer JL. Hosp Pharm. 2010;45:191-195.
STUDY
Medical emergency team calls in the radiology department: patient characteristics and outcomes.
Ott LK, Pinsky MR, Hoffman LA, et al. BMJ Qual Saf. 2012 Mar 2; [Epup ahead of print].
NEWSPAPER/MAGAZINE ARTICLE
Baby has jaundice: is that a problem?
Zimmerman R. Wall Street Journal. February 6, 2007:A1.
NEWSPAPER/MAGAZINE ARTICLE
Minnesota hospitals are testing ways to reduce return trips.
Lerner M. Star Tribune. October 11, 2012.
AUDIOVISUAL
Chasing Zero: Winning the War on Healthcare Harm.
Austin, TX: Texas Medical Institute for Technology and the Quaid Foundation; 2010.
REVIEW
Bar code technology and medication administration error.
Young J, Slebodnik M, Sands L. J Patient Saf. 2010;6;115-120.
NEWSPAPER/MAGAZINE ARTICLE
The 'second victims' of medication errors begin to gain support.
Blum K. Pharm Pract News. November 2011.
NEWSPAPER/MAGAZINE ARTICLE
Massachusetts hospitals launch patient apology program.
Gallegos A. American Medical News. May 21, 2012.
STUDY
Bar-code verification: reducing but not eliminating medication errors.
Henneman PL, Marquard JL, Fisher DL, et al. J Nurs Adm. 2012;42:562-566.
NEWSPAPER/MAGAZINE ARTICLE
More families hear apologies following medical mistakes.
Greene L. St. Petersburg Times. August 19, 2008.
NEWSPAPER/MAGAZINE ARTICLE
Patients taking their own medications while in the hospital.
PA-PSRS Patient Saf Advis. June 2012;9:50-57.
NEWSPAPER/MAGAZINE ARTICLE
Don't let a hospital make you sick.
Mishori R. Parade Magazine. February 8, 2009.
STUDY
Costs and benefits of an early-alert surveillance system for hospital inpatients.
Marchetti A, Jacobs J, Young M, Martin J, Rossiter R. Curr Med Res Opin. 2007;23:9-16.
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