Resilient actions in the diagnostic process and system performance.

Michael W. Smith; Traber Davis Giardina; Daniel R. Murphy; Archana Laxmisan; Hardeep Singh

Study

Resilient actions in the diagnostic process and system performance.

July 17, 2013

Smith MW, Giardina TD, Murphy DR, et al. BMJ Qual Saf. 2013;22(12):1006-13.

View more articles from the same authors.

In this study, primary care providers frequently relied on extraordinary actions to overcome system barriers in obtaining their patients' timely and safe cancer evaluations. This finding provides evidence that downstream measures, such as timeliness of diagnosis, may fail to detect major system problems.

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