Association of emotional intelligence with malpractice claims: a review.

Daniel Shouhed; Catherine Beni; Nicholas Manguso; Waguih William IsHak; Bruce L. Gewertz

Review

Association of emotional intelligence with malpractice claims: a review.

February 13, 2019

Shouhed D, Beni C, Manguso N, et al. JAMA Surg. 2019;154(3):250-256.

View more articles from the same authors.

This narrative review examines the role of emotional intelligence in patient safety outcomes. The authors highlight research regarding the connection between physician interpersonal interaction and malpractice risk as well as studies showing how emotional intelligence is associated with better physician performance and higher patient satisfaction. They conclude that interventions to enhance emotional intelligence may improve patient–physician relationships and decrease malpractice risk.

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Physicians

Risk Managers

Medicine

Psychological and Social Complications

Epidemiology of Errors and Adverse Events

Association of emotional intelligence with malpractice claims: a review.

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