Journal Article

Characterising physician listening behaviour during hospitalist handoffs using the HEAR checklist.

Greenstein EA; Arora VM; Staisiunas PG; Banerjee SS; Farnan JM.

Although much research on effective handoffs has emphasized the responsibility of the sender (the clinician transmitting information), this study evaluated the behavior of clinicians receiving handoffs and found that most clinicians did not engage in active listening behaviors that could improve the quality of information transmission.