Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions.

Andreas Meer; Thomas Gwerder; Lutz Duembgen; Niki Zumbrunnen; Heinz Zimmermann

Study

Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions.

April 18, 2012

Meer A, Gwerder T, Duembgen L, et al. Emerg Med J. 2012;29(2):124-8.

View more articles from the same authors.

This study compared assessments of hospital physicians, primary care physicians, and call center nurses in evaluating the acuity of patients who required telephone triage. Although agreement between clinicians was low, the incidence of potential patient harm was minimal.

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Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions.

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