Journal Article

Development and reliability of the explicit professional oral communication observation tool to quantify the use of non-technical skills in healthcare.

Kemper PF; van Noord I; de Bruijne M; Knol DL; Wagner C; van Dyck C.

A new assessment tool for measuring non-technical skills of health care personnel was successfully validated in the emergency department and intensive care unit. Given that non-technical skills such as teamwork can positively affect safety outcomes, assessing and addressing this dimension of performance could yield significant safety benefits.