Journal Article
Study

Error disclosure and family members' reactions: does the type of error really matter?

Leone D; Lamiani G; Vegni E; Larson S; Roter DL.

In this study, Italian physicians were videotaped in a simulated scenario of error disclosure to a family member. Physicians were much more likely to use the term error, apologize, and display empathy when the scenario represented an instance of clear responsibility rather than shared responsibility or system failure.