Communicating After Harm in Healthcare.

Organizational Policy/Guidelines

Communicating After Harm in Healthcare.

September 8, 2010

Communication Advisory Committee. Edmonton, AB, Canada: Canadian Patient Safety Institute; 2010. ISBN: 9781926541266

This guideline provides an organizational strategy, flow charts, and a task list to improve internal and external communication following a medical error. It replaces the Institute's Guidelines for Informing the Media After an Adverse Event first published in 2009.

Free full text (PDF)

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Role of the Media

Communication Improvement

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