Journal Article

The impact of internal service quality on preventable adverse events in hospitals.

Zheng S; Tucker AL; Ren ZJ; Heineke J; McLaughlin A; Podell AL.

Little is known about the relationship between the quality of hospital support services, such as environmental services, and patient safety outcomes. Using data from a hospital that created a measure for the quality of service provided by support departments, researchers found that higher quality service from support departments was associated with decreased rates of adverse events.