Interventions and measurements of highly reliable/resilient organization implementations: a literature review.
High reliability organizations have developed methods for achieving safety despite hazardous conditions. In this systematic review, the authors summarize the five “hallmarks” of high reliability organizations (preoccupation with failure; reluctance to simplify interpretations; sensitivity to operations; commitment to resilience; and deference to expertise). The authors also discuss generalizable interventions that can guide systems towards high reliability - process redesign, training, and organization redesign.