It's like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals.

Megan Lafferty; Molly Harrod; Sarah L. Krein; Milisa Manojlovich

Study

It's like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals.

October 13, 2021

Lafferty M, Harrod M, Krein SL, et al. J Am Med Inform Assoc. 2021;28(12):28(12).

View more articles from the same authors.

Use of one-way communication technologies, such as pagers, in hospitals have led to workarounds to improve communication. Through observation, shadowing, interviews, and focus groups with nurses and physicians, this study describes antecedents, types, and effects of workarounds and their potential impact on patient safety.

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Hospitals

Health Care Executives and Administrators

Information Professionals

Medicine

Nurse Care

It's like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals.

Suicide Prevention in an Emergency Department Population: ED-SAFE

Patient and Family Centered I-PASS (Family-Centered Communication Program to Reduce Medical Errors and Improve Family Experience and Communication Processes)

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It's like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals.

Suicide Prevention in an Emergency Department Population: ED-SAFE

Patient and Family Centered I-PASS (Family-Centered Communication Program to Reduce Medical Errors and Improve Family Experience and Communication Processes)

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Reducing hospital harm: establishing a command centre to foster situational awareness.

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