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Commentary
A new category of "never events"-ending harmful hospital policies.
November 9, 2022
Chokshi DA, Beckman AL. JAMA Health Forum. 2022;3(10):e224703.
Never events serve as triggers to motivate substantive improvement in health care organizations should they occur. This commentary expands the concept to include organizational policies that harm patients and reduce care quality. The authors highlight five strategies to be considered as never events that are particularly problematic for patients: debt collection, inadequate community support, lack of cost transparency, poor staff salaries, and racially-segregated care provision.
