Novel telephone-based interactive voice response system for incident reporting.

Ben McNiven; Andrew D Brown

Study

Novel telephone-based interactive voice response system for incident reporting.

November 17, 2021

McNiven B, Brown AD. Jt Comm J Qual Patient Saf. 2021;47(12):809-813.

View more articles from the same authors.

Errors and near misses reported via incident reporting systems can highlight emerging patient safety concerns; however, rates of reporting remain low. In this comparison study of web-based and interactive voice response systems (IVRS), the mean number of reports was higher for IVRS and length of time to complete the report was lower.

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Novel telephone-based interactive voice response system for incident reporting.

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