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Review
Patient, carer and family experiences of seeking redress and reconciliation following a life-changing event: systematic review of qualitative evidence.
August 2, 2023
Shaw L, Lawal HM, Briscoe S, et al. Health Expect. 2023;26(6):2127-2150.
Patients who experience life-changing adverse events due to errors, and their families, typically want disclosure of the error and appropriate accountability. This systematic review identified 41 studies exploring the views of those affected by adverse events. Four themes were identified: transparency, person-centeredness, trustworthiness, and restorative justice. Applying these themes to investigations may result in ensuring the process and outcomes are experienced as "fair" to those impacted.
