Study Patient expectations of fair complaint handling in hospitals: empirical data. Citation Text: Friele RD, Sluijs EM. Patient expectations of fair complaint handling in hospitals: empirical data. BMC Health Serv Res. 2006;6:106. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL October 18, 2006 Friele RD, Sluijs EM. BMC Health Serv Res. 2006;6:106. View more articles from the same authors. The investigators surveyed more than 400 patients who submitted complaints and found that patients participated in the process out of a desire to prevent such incidents from happening again. PubMed citation Free full text Save Save to your library Print Share Facebook Twitter Linkedin Copy URL Cite Citation Citation Text: Friele RD, Sluijs EM. Patient expectations of fair complaint handling in hospitals: empirical data. BMC Health Serv Res. 2006;6:106. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Related Resources From the Same Author(s) Is there a mismatch between the perspectives of patients and regulators on healthcare quality? A survey study. October 6, 2021 Use of paediatric early warning systems in Great Britain: has there been a change of practice in the last 7 years? February 26, 2014 Improving patient safety in the ICU by prospective identification of missing safety barriers using the Bow-Tie prospective risk analysis model. October 2, 2013 Challenges and opportunities to prevent transfusion errors: a Qualitative Evaluation for Safer Transfusion (QUEST). February 1, 2012 'So why didn't you think this baby was ill?' Decision-making in acute paediatrics. April 3, 2019 Resilience and regulation, an odd couple? Consequences of Safety-II on governmental regulation of healthcare quality. 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Is there a mismatch between the perspectives of patients and regulators on healthcare quality? A survey study. October 6, 2021
Use of paediatric early warning systems in Great Britain: has there been a change of practice in the last 7 years? February 26, 2014
Improving patient safety in the ICU by prospective identification of missing safety barriers using the Bow-Tie prospective risk analysis model. October 2, 2013
Challenges and opportunities to prevent transfusion errors: a Qualitative Evaluation for Safer Transfusion (QUEST). February 1, 2012
Resilience and regulation, an odd couple? Consequences of Safety-II on governmental regulation of healthcare quality. May 13, 2020
Preventing iatrogenic overdose: a review of in–emergency department opioid-related adverse drug events and medication errors. January 14, 2015
Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges. October 31, 2018
OZIS and the politics of safety: using ICT to create a regionally accessible patient medication record. July 26, 2006
The doctor was rude, the toilets are dirty. Utilizing 'soft signals' in the regulation of patient safety. November 4, 2020
Publication of inspection frameworks: a qualitative study exploring the impact on quality improvement and regulation in three healthcare settings. October 6, 2021
Exploring challenges in quality and safety work in nursing homes and home care - a case study as basis for theory development. April 29, 2020
Benchmarking surgical incident reports using a database and a triage system to reduce adverse outcomes. January 28, 2009
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Reducing in-hospital cardiac arrests and hospital mortality by introducing a medical emergency team. October 7, 2009
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National Patient Safety Foundation agenda for research and development in patient safety. March 27, 2005
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The effects of the second victim phenomenon on work-related outcomes: connecting self-reported caregiver distress to turnover intentions and absenteeism. December 21, 2016
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More than just crushing: a prospective pre-post intervention study to reduce drug preparation errors in patients with feeding tubes. April 1, 2015
Weekend hospitalization and additional risk of death: an analysis of inpatient data. February 29, 2012
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The Second Victim Experience and Support Tool: validation of an organizational resource for assessing second victim effects and the quality of support resources. October 22, 2014
A cross-cultural survey of residents' perceived barriers in questioning/challenging authority. August 23, 2006
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Deficiencies in Quality Management Processes and Delays in the Communication of Test Results and Follow-Up Care at the Phoenix VA Health Care System in Arizona. November 29, 2023
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Addressing mistreatment of providers by patients and family members as a patient safety event. February 16, 2022
Towards safer healthcare: qualitative insights from a process view of organisational learning from failure. August 25, 2021
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Getting the whole story: integrating patient complaints and staff reports of unsafe care. July 28, 2021
Implementing the clinical occurrence reporting and learning system: a double-loop learning incident reporting system in long-term care. March 24, 2021
Making Complaints Count: Supporting Complaints Handling in the NHS and UK Government Departments. October 7, 2020
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