Web Resource
Government Resource
Book/Report

PHSO Review: Quality of NHS Complaints Investigations.

House of Commons Public Administration and Constitutional Affairs Committee; The Stationery Office.

Complaint investigations must be conducted in a consistent manner with a goal of learning from each incident to prevent similar occurrences. This government report summarizes an inquiry into the United Kingdom National Health Service complaint reporting system and suggests that support and training for staff must improve in order to address complaints effectively.