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Risk identification and prediction of complaints and misconduct against health practitioners: a scoping review.
February 7, 2024
Wang Y, Ram SS, Scahill S. Int J Qual Health Care. 2024;36(1):mzad114.
Patient complaints can provide important opportunities for learning and inform safety improvement efforts. This scoping review examined risk factors and predictors of complaints and misconduct against health care providers. Based on 81 included studies, the authors identified practitioner characteristics (e.g., education, medical specialty, workload) and system or environmental characteristics (e.g., practice size, geographic location) that can predict complaints and misconduct.
