Journal Article
Study

The role of informal dimensions of safety in high-volume organisational routines: an ethnographic study of test results handling in UK general practice.

Grant S; Checkland K; Bowie P; Guthrie B.

Test result management is a critical aspect of ambulatory patient safety. This direct observation study identified highly variable strategies across outpatient practices with different vulnerabilities. These results underscore the need to develop interventions to enhance management of test results.