Newspaper/Magazine Article

Soaring numbers of 111 callers forced to wait for a call back.

Donnelly L.

Delays in care and diagnosis can result in patient harm. This news article reports on the trend of delays in prehospital emergency care as a safety concern in the United Kingdom and describes an incident involving an infant who died from sepsis after a call handler from the NHS 111 service failed to recognize that the child required urgent care.