Journal Article
Commentary

Taking patients' narratives about clinicians from anecdote to science.

Schlesinger M; Grob R; Shaller D; Martino SC; Parker AM; Finucane ML; Cerully JL; Rybowski L.

Patient stories have the potential to motivate improvement efforts. This commentary explores how patient narratives can be used to assess care quality and suggests that Web sites which collect patient submitted comments and ratings could help identify problems if managed through a systematic research-focused approach.