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Commentary
VHA's movement for change: implementing high-reliability principles and practices.
May 31, 2023
Cox GR, Starr LM. J Healthc Manag. 2023;68(3):151-157.
Becoming a high-reliability organization (HRO) to improve patient safety is a goal of the Veterans Heath Administration (VHA). This commentary describes the VHA's implementation strategy and progress since 2019 at the patient, employee, and organizational levels. The three pillars of the VHA's HRO strategy are leadership commitment, a culture of safety, and continuous process improvement. Challenges associated with the COVID-19 pandemic are also discussed.
