Commentary When should a leader apologize—and when not? Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL April 19, 2006 Kellerman B. Harv Bus Rev. 2006;84(4):72-81; 148. View more articles from the same authors. The author provides guidance for leaders on when to publicly apologize and how to do so. Available at PubMed citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL Cite Citation Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Related Resources From the Same Author(s) We asked the experts: the WHO Surgical Safety Checklist and the COVID-19 pandemic: recommendations for content and implementation adaptations. March 17, 2021 Prospective validation of classification of intraoperative adverse events (ClassIntra): international, multicentre cohort study. October 7, 2020 A program to prevent catheter-associated urinary tract infection in acute care. June 8, 2016 Comparing catheter-associated urinary tract infection prevention programs between Veterans Affairs nursing homes and non–Veterans Affairs nursing homes. April 5, 2017 A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. 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We asked the experts: the WHO Surgical Safety Checklist and the COVID-19 pandemic: recommendations for content and implementation adaptations. March 17, 2021
Prospective validation of classification of intraoperative adverse events (ClassIntra): international, multicentre cohort study. October 7, 2020
Comparing catheter-associated urinary tract infection prevention programs between Veterans Affairs nursing homes and non–Veterans Affairs nursing homes. April 5, 2017
A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. May 31, 2017
Comparison of health care worker satisfaction before vs after implementation of a communication and optimal resolution program in acute care hospitals. April 5, 2023
Impact of pharmacist interventions provided in the emergency department on quality use of medicines: a systematic review and meta-analysis. March 8, 2023
Journal Article Study Reducing hospital harm: establishing a command centre to foster situational awareness. March 29, 2023
Referrals of infection control breaches to public health authorities: ambulatory care settings experience, 2017. September 23, 2020
The development and piloting of the Ambulatory Electronic Health Record Evaluation Tool: lessons learned. March 17, 2021
Culture of safety: impact on improvement in infection prevention process and outcomes. February 3, 2021
Speaking up about patient-perceived serious visit note errors: patient and family experiences and recommendations. January 13, 2021
Patient safety monitoring in acute care in a decentralized national health care system: conceptual framework and initial set of actionable indicators. July 28, 2021
Disparate perspectives: exploring healthcare professionals' misaligned mental models of older adults' transitions of care between the emergency department and skilled nursing facility. July 21, 2021
Barriers to and facilitators of bedside nursing handover: a systematic review and meta-synthesis. July 7, 2021
Surgical teams' attitudes about surgical safety and the surgical safety checklist at 10 years: a multinational survey. November 17, 2021
Survey of nurses' experiences applying The Joint Commission's medication management titration standards. November 3, 2021
Safety trade-offs in home care during COVID-19: a mixed methods study capturing the perspective of frontline workers. September 29, 2021
Patient Safety Innovations Battle Buddies: rapid deployment of a psychological resilience intervention for health care workers during the COVID-19 pandemic October 27, 2021
Impact of SARS-CoV-2 on hospital acquired infection rates in the United States: predictions and early results. November 25, 2020
Improving hospital infant safe sleep compliance by using safety prevention bundle methodology. February 2, 2022
Associations between safety outcomes and communication practices among pediatric nurses in the United States. January 19, 2022
Identifying safe care processes when GPs work in or alongside emergency departments: a realist evaluation. December 15, 2021
Impact of the WHO Surgical Safety Checklist relative to its design and intended use: a systematic review and meta-meta-analysis. November 24, 2021
From implementation to sustainment: a large-scale adverse event disclosure support program generated through embedded research in the Veterans Health Administration. August 18, 2021
Anaesthesia clinicians' perception of safety, workload, anxiety, and stress in a remote hybrid suite compared with the operating room. December 13, 2023
Statewide perinatal quality improvement, teamwork, and communication activities in Oklahoma and Texas. July 26, 2023
Physician and nurse well-being and preferred interventions to address burnout in hospital practice: factors associated with turnover, outcomes, and patient safety. July 19, 2023
Reliability and usability of a 7-minute chart review tool to identify pediatric prehospital adverse safety events. August 1, 2018
Room of hazards: a comparison of differences in safety hazard recognition among various hospital-based healthcare professionals and trainees in a simulated patient room. July 27, 2022
Eliminating central line associated bloodstream infections in pediatric oncology patients: a quality improvement effort. June 14, 2023
Incidence and outcomes of non-ventilator-associated hospital-acquired pneumonia in 284 US hospitals using electronic surveillance criteria. June 7, 2023
Effect of an emergency department process improvement package on suicide prevention: the ED-SAFE 2 cluster randomized clinical trial. May 31, 2023
Changes to primary care delivery during the COVID-19 pandemic and perceived impact on medication safety: a survey study. June 29, 2022
Toward safer opioid prescribing in HIV care (TOWER): a mixed-methods, cluster-randomized trial. June 22, 2022
Hospital-wide cardiac arrest in situ simulation to identify and mitigate latent safety threats. June 8, 2022
The development and implementation of cognitive aids for critical events in pediatric anesthesia: the Society for Pediatric Anesthesia Critical Events Checklists. March 15, 2017
A patient feedback reporting tool for OpenNotes: implications for patient–clinician safety and quality partnerships. January 11, 2017
Consensus bundle on prevention of surgical site infections after major gynecologic surgery. December 21, 2016
National Partnership for Maternal Safety: Consensus Bundle on Venous Thromboembolism. December 7, 2016
Association of nurse workload with missed nursing care in the neonatal intensive care unit. November 21, 2018
Identifying hospital-wide harm: a set of ICD-9–CM-coded conditions associated with increased cost, length of stay, and risk of mortality. December 17, 2014
Improving healthcare systems' disclosures of large-scale adverse events: a Department of Veterans Affairs leadership, policymaker, research and stakeholder partnership. November 19, 2014
Insights into the problem of alarm fatigue with physiologic monitor devices: a comprehensive observational study of consecutive intensive care unit patients. November 12, 2014
An internal quality improvement collaborative significantly reduces hospital-wide medication error related adverse drug events. November 5, 2014
Enhancing patient safety in pediatric primary care: implementing a patient safety curriculum. November 4, 2015
The effect of staff nurses' shift length and fatigue on patient safety and nurses' health: from the National Association of Neonatal Nurses. October 21, 2015
Implementation of a custom alert to prevent medication-timing errors associated with computerized prescriber order entry. September 16, 2015
Intended and unintended effects of large-scale adverse event disclosure: a controlled before-after analysis of five large-scale notifications. April 29, 2015
Application of a trigger tool in near real time to inform quality improvement activities: a prospective study in a general medicine ward. March 18, 2015
Creating a culture of safety around bar-code medication administration: an evidence-based evaluation framework. January 20, 2016
The morbidity and mortality conference in pediatric intensive care as a means for improving patient safety. November 11, 2015
Implementing a distraction-free practice with the Red Zone Medication Safety initiative. June 8, 2016
Exclusion of residents from surgery-intensive care team communication: a qualitative study. April 27, 2016
Exploring new avenues to assess the sharp end of patient safety: an analysis of nationally aggregated peer review data. October 8, 2014
Using Lean "automation with a human touch" to improve medication safety: a step closer to the "perfect dose." July 30, 2014
Minimizing Opioid Prescribing in Surgery (MOPiS) initiative: an analysis of implementation barriers. April 17, 2019
The relationship between culture of safety and rate of adverse events in long-term care facilities. May 15, 2019
A systematic review of clinical decision support systems for clinical oncology practice. May 15, 2019
Perceptions of pediatric hospital safety culture in the United States: an analysis of the 2016 Hospital Survey on Patient Safety Culture. April 24, 2019
Prevalence of adverse events in pediatric intensive care units in the United States. October 13, 2010
Use of temporary nurses and nurse and patient safety outcomes in acute care hospital units. October 6, 2010
Mobile in situ obstetric emergency simulation and teamwork training to improve maternal–fetal safety in hospitals. September 29, 2010
Keeping an eye on patient safety using human factors engineering (HFE): a family affair for the hospitalized child. February 3, 2010
No interruptions please: impact of a no interruption zone on medication safety in intensive care units. January 27, 2010
An examination of technical efficiency, quality, and patient safety in acute care nursing units. January 20, 2010
Medication errors in acute cardiovascular and stroke patients. A scientific statement from the American Heart Association. April 7, 2010
Ensuring patient safety through effective leadership behaviour: a literature review. November 11, 2009
Patient safety, quality care, and service utilization with PLATO (Physician Leadership for Accurate and Timely Orders): a pilot study. August 26, 2009
Description of the development and validation of the Canadian Paediatric Trigger Tool. January 30, 2005
Using ORA to explore the relationship of nursing unit communication to patient safety and quality outcomes. June 22, 2011
Potential safety gaps in order entry and automated drug alerts: a nationwide survey of VA physician self-reported practices with computerized order entry. June 22, 2011
Code debriefing from the Department of Veterans Affairs (VA) Medical Team Training Program improves the cardiopulmonary resuscitation code process. September 1, 2010
Combined impact of Medicare's hospital pay for performance programs on quality and safety outcomes is mixed. August 10, 2022
ASHP Standard for Certification as a Center of Excellence in Medication-Use Safety and Pharmacy Practice. April 20, 2022
Complexity bias in the prevention of iatrogenic injury: why specific harms may inhibit performance. March 16, 2022
The impact of hospital accreditation on the quality of healthcare: a systematic literature review. October 27, 2021
The confused and bewildered hospital: adverse event discovery, pay-for-performance, and big data tools as halfway technologies. July 29, 2020
Amid the COVID-19 pandemic, meaningful communication between family caregivers and residents of long-term care facilities is imperative. June 24, 2020
National trends in the safety performance of electronic health record systems from 2009 to 2018. June 17, 2020
Can communication-and-resolution programs achieve their potential? Five key questions. December 19, 2018
Breaking the silence of the switch—increasing transparency about trainee participation in surgery. July 29, 2015