Work environment and operational failures associated with nurse outcomes, patient safety, and patient satisfaction.

Kathryn A Riman; Jordan M Harrison; Douglas M. Sloane; Matthew D. McHugh

Study

Work environment and operational failures associated with nurse outcomes, patient safety, and patient satisfaction.

January 25, 2023

Riman KA, Harrison JM, Sloane DM, et al. Nurs Res. 2023;72(1):20-29.

View more articles from the same authors.

Operational failures – breakdowns in care processes, such as distractions or situational constraints – can impact healthcare delivery. This cross-sectional analysis using population-based survey data from 11,709 nurses examined the relationship between operational failures, patient satisfaction, nurse-reported quality and safety, and nurse job outcomes. Findings indicate that operational failures negatively impact patient satisfaction, quality and safety, and contribute to poor nurse job outcomes, such as burnout.

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Interruptions and distractions

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The I-READI Quality and Safety Framework: Strong Communications Channels and Effective Practices to Rapidly Update and Implement Clinical Protocols During a Time of Crisis

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