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Safety Culture
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Background

The concept of safety culture originated outside health care, in studies of high reliability organizations, organizations that consistently minimize adverse events despite carrying out intrinsically complex and hazardous work. High reliability organizations maintain a commitment to safety at all levels, from frontline providers to managers and executives. This commitment establishes a "culture of safety" that encompasses these key features:

  • acknowledgment of the high-risk nature of an organization's activities and the determination to achieve consistently safe operations
  • a blame-free environment where individuals are able to report errors or near misses without fear of reprimand or punishment
  • encouragement of collaboration across ranks and disciplines to seek solutions to patient safety problems
  • organizational commitment of resources to address safety concerns

Improving the culture of safety within health care is an essential component of preventing or reducing errors and improving overall health care quality. Studies have documented considerable variation in perceptions of safety culture across organizations and job descriptions. In prior surveys, nurses have consistently complained of the lack of a blame-free environment, and providers at all levels have noted problems with organizational commitment to establishing a culture of safety. The underlying reasons for the underdeveloped health care safety culture are complex, with poor teamwork and communication, a "culture of low expectations," and authority gradients all playing a role.

Measuring and Achieving a Culture of Safety

Safety culture is generally measured by surveys of providers at all levels. Available validated surveys include AHRQ's Patient Safety Culture Surveys and the Safety Attitudes Questionnaire. These surveys ask providers to rate the safety culture in their unit and in the organization as a whole, specifically with regard to the key features listed above. Versions of the AHRQ Patient Safety Culture survey are available for hospitals and nursing homes, and AHRQ provides yearly updated benchmarking data from the hospital survey.

Safety culture has been defined and can be measured, and poor perceived safety culture has been linked to increased error rates. However, achieving sustained improvements in safety culture can be difficult. Specific measures, such as teamwork training, executive walk rounds, and establishing unit-based safety teams, have been associated with improvements in safety culture measurements but have not yet been convincingly linked to lower error rates. Other methods, such as rapid response teams and structured communication methods such as SBAR, are being widely implemented to help address cultural issues such as rigid hierarchies and communication problems, but their effect on overall safety culture and error rates remains unproven.

The culture of individual blame still dominant and traditional in health care undoubtedly impairs the advancement of a safety culture. One issue is that, while "no blame" is the appropriate stance for many errors, certain errors do seem blameworthy and demand accountability. In an effort to reconcile the twin needs for no-blame and appropriate accountability, the concept of "just culture" is being introduced. A just culture focuses on identifying and addressing systems issues that lead individuals to engage in unsafe behaviors, while maintaining individual accountability by establishing zero tolerance for reckless behavior. It distinguishes between human error (eg, slips), at-risk behavior (eg, taking shortcuts), and reckless behavior (eg, ignoring required safety steps), in contrast to an overarching "no-blame" approach still favored by some. In a just culture, the response to an error or near miss is predicated on the type of behavior associated with the error, and not the severity of the event. For example, reckless behavior such as refusing to perform a "time-out" prior to surgery would merit punitive action, even if patients were not harmed.

Safety culture is fundamentally a local problem, in that wide variations in the perception of safety culture can exist within a single organization. The perception of safety culture might be high in one unit within a hospital and low in another unit, or high among management and low among frontline workers. Research also shows that individual provider burnout negatively affects safety culture perception. These variations likely contribute to the mixed record of interventions intended to improve safety climate and reduce errors. Therefore, organizational leadership must be deeply involved with and attentive to the issues frontline workers face, and they must understand the established norms and "hidden culture" that often guide behavior. Many determinants of safety culture are dependent on interprofessional relationships and other local circumstances, and thus changing safety culture occurs at a microsystem level. As a result, safety culture improvement often needs to emphasize incremental changes to providers' everyday behaviors.

Current Context

The National Quality Forum's Safe Practices for Healthcare and the Leapfrog Group both mandate safety culture assessment. The Agency for Healthcare Research and Quality also recommends yearly measurement of safety culture as one of its "10 patient safety tips for hospitals." Baseline data on safety culture in a variety of hospital settings, derived from the Hospital Survey on Patient Safety Culture, are available from AHRQ.

 
What's New in Safety Culture on AHRQ PSNet
STUDY
Talking behind their backs: negative gossip and burnout in hospitals.
Georganta K, Panagopoulou E, Montgomery A. Burnout Res. 2014;1:76-81.
REVIEW
The role of hospital managers in quality and patient safety: a systematic review.
Parand A, Dopson S, Renz A, Vincent C. BMJ Open. 2014;4:e005055.
UPCOMING MEETING/CONFERENCE
Patient Safety Culture.
National Patient Safety Foundation. September 24, 2014. 1:00–2:00 PM (Eastern).
COMMENTARY
Disruptive behaviors among physicians.
Sanchez LT. JAMA. 2014 Aug 21; [Epub ahead of print].
STUDY
Safety organizing, emotional exhaustion, and turnover in hospital nursing units.
Vogus TJ, Cooil B, Sitterding M, Everett LQ. Med Care. 2014 Jun 25; [Epub ahead of print].
UPCOMING MEETING/CONFERENCE
Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture.
Agency for Healthcare Research and Quality. September 16, 2014; 1:00–2:00 PM (Eastern).
STUDY
A cross-sectional analysis investigating organizational factors that influence near-miss error reporting among hospital pharmacists.
Patterson ME, Pace HA. J Patient Saf. 2014 Aug 12; [Epub ahead of print].
 
Editor's Picks for Safety Culture
From AHRQ WebM&M
What We've Learned About Leveraging Leadership and Culture to Affect Change and Improve Patient Safety.
Sara J. Singer, MBA, PhD. AHRQ WebM&M [serial online]. September 2013
In Conversation With… Sidney Dekker, MA, MSc, PhD.
AHRQ WebM&M [serial online]. September 2013
Update on Safety Culture.
Allan Frankel, MD, and Michael Leonard, MD. AHRQ WebM&M [serial online]. July/August 2013
In Conversation With… J. Bryan Sexton, PhD, MA.
AHRQ WebM&M [serial online]. July/August 2013
Making Just Culture a Reality: One Organization's Approach.
Alison H. Page, MS, MHA. AHRQ WebM&M [serial online]. October 2007
In Conversation with...David Marx, JD.
AHRQ WebM&M [serial online]. October 2007
Establishing a Safety Culture: Thinking Small.
Timothy J. Hoff, PhD. AHRQ WebM&M [serial online]. December 2006
In Conversation with...J. Bryan Sexton, PhD, MA.
AHRQ WebM&M [serial online]. December 2006
 
From AHRQ PSNet
BOOK/REPORT
Hospital Survey on Patient Safety Culture: 2014 User Comparative Database Report.
Sorra J, Famolaro T, Yount ND, Smith SA, Wilson S, Liu H. Rockville, MD: Agency for Healthcare Research and Quality; March 2014. AHRQ Publication No. 14-0019-EF.
2012 User Comparative Database Report: Medical Office Survey on Patient Safety Culture.
Sorra J, Famolaro T, Dyer N, Smith S, Liu H, Ragan M. Rockville, MD: Agency for Healthcare Research and Quality; May 2012. AHRQ Publication No. 12-0052.
Keeping Patients Safe: Transforming the Work Environment of Nurses. Classic icon
Committee on the Work Environment for Nurses and Patient Safety, Board on Health Care Services, Page A, ed. Washington, DC: National Academies Press; 2004.
Patient Safety and the "Just Culture": A Primer for Health Care Executives. Classic icon
Marx D. New York, NY: Columbia University; 2001.
JOURNAL ARTICLE
Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study.
Dixon-Woods M, Baker R, Charles K, et al. BMJ Qual Saf. 2014;23:106-115.
Strategies for improving patient safety culture in hospitals: a systematic review.
Morello RT, Lowthian JA, Barker AL, McGinnes R, Dunt D, Brand C. BMJ Qual Saf. 2013;22:11-18.
Balancing "no blame" with accountability in patient safety. Classic icon
Wachter RM, Pronovost PJ. N Engl J Med. 2009;361:1401-1406.
Measuring safety culture in the ambulatory setting: The Safety Attitudes Questionnaire—Ambulatory Version. Classic icon
Modak I, Sexton JB, Lux TR, Helmreich RL, Thomas EJ. J Gen Intern Med. 2007;22:1-5.
Perceptions of safety culture vary across the intensive care units of a single institution. Classic icon
Huang DT, Clermont G, Sexton JB, et al. Crit Care Med. 2007;35:165-176.
Creating high reliability in health care organizations.
Pronovost PJ, Berenholtz SM, Goeschel CA, et al. Health Serv Res. 2006;41:1599-1617.
The Safety Attitudes Questionnaire: psychometric properties, benchmarking data, and emerging research. Classic icon
Sexton JB, Helmreich RL, Neilands TB, et al. BMC Health Serv Res. 2006;6:44.
Evaluation of the culture of safety: survey of clinicians and managers in an academic medical center. Classic icon
Pronovost PJ, Weast B, Holzmueller CG, et al. Qual Saf Health Care. 2003;12:405-410.
TOOLS/TOOLKIT
Patient Safety Culture Surveys. Classic icon

Rockville, MD: Agency for Healthcare Research and Quality; April 2014.


 
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Last Updated: July 2014