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Improving Health Care Quality: A Guide for Patients and Families.

Rockville, MD: Agency for Healthcare Research and Quality; October 2000. AHRQ Publication No. 01-0004.

This guide offers information and resources to allow consumers to understand quality health care. The site is organized to read page by page or to immediately browse to specific sections. Content areas include health care quality, quality measurement and tools, health care decision making, clinical trials, and a directory of resources.

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