Skip Navigation
The Collection >
Handoff strategies in settings with high consequences for failure: lessons for health care operations. Classic icon
Patterson ES, Roth EM, Woods DD, Chow R, Gomes JO. Int J Qual Health Care. 2004;16:125-132.

This study observed 21 different handoff strategies in space shuttle mission control, nuclear power generation, railroad dispatching, and ambulance dispatching to draw conclusions about best practices and their application to health care settings. Using direct observations and interviews, investigators categorized specific handoff objectives and their associated strategies across issues such as improving effectiveness, efficiency, access to data, coordination with others, and the ability to enable error detection. The authors review common strategies that proved successful across the four settings and for the listed objectives. They also discuss the application of their findings to health care settings with suggestions for potential implementation.

PubMed citation icon indicating hyperlink to external website
Available at icon indicating hyperlink to external website
Free full text icon indicating hyperlink to external website
white box
Related Resources
STUDY
Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis.
Arora V, Johnson J, Lovinger D, Humphrey HJ, Meltzer DO. Qual Saf Health Care. 2005;14:401-407.
MULTI-USE WEBSITE
Care Transitions Program.
Aurora, CO: The Division of Health Care Policy and Research, University of Colorado Health Sciences Center.
NEWSPAPER/MAGAZINE ARTICLE
Hospitals combat errors at the 'hand-off.'
Landro L. Wall Street Journal (Eastern edition). June 28, 2006:D1. [reprinted on Post-gazette.com].
NEWSPAPER/MAGAZINE ARTICLE
A hospital races to learn lessons of Ferrari pit stop.
Naik G. Wall Street Journal. November 14, 2006:A1. [reprinted on Post-gazette.com].
View all related resources...
white box
Download: Adobe Reader   email icon Email
tan box
Find Related Resources by...
Resource Type   
 style=
Target Audience  
 style=
Safety Target  
 style=
Approach to Improving Safety  
 style=
Origin/Sponsor  
white box