Organizational culture as a source of high reliability.
Weick KE. Calif Manage Rev. 1987;29:112-127.
The author proposes that, as organizations and their technologies have become more complex and more susceptible to accidents, they must act to increase human complexity to match the system complexity. Using examples from air traffic control and NASA, Weick proposes that organizations should focus on improving communication among individuals and encouraging appropriate delegation of responsibility. The author also promotes praising reliability within the organization. Finally, the author describes the importance of storytelling in organizations, which allows people to better know their system, its potential errors, and how to handle errors in the future.
Structural and organizational issues in patient safety: a comparison of health care to other high-hazard industries.
Gaba DM. Calif Manage Rev. 2000;43:1-20.
Risk mitigation in large scale systems: lessons from high reliability organizations.
Grabowski M, Roberts KH. Calif Manage Rev. 1997;39:152-162.
A long way to go.
DerGurahian J. Mod Healthc. December 7, 2009.
Minnesota Hospital Association Statewide Project: SAFE from FALLS.
Apold J, Quigley PA. J Nurs Care Qual. 2012;27:299-306.
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