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Crossing the Quality Chasm: A New Health System for the 21st Century.
Committee on Quality of Health Care in America, Institute of Medicine. Washington, DC: National Academies Press; 2001. ISBN: 9780309072809.
 
Following up on the 1999 Institute of Medicine report, To Err is Human, this report outlines a strategy for improving quality through redesign of the entire health care system. This report famously points to six key aims of a high-quality health care system: safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity. It is a call to action for providers and institutions as well as a strategic guide for clinicians, administrators, and policy makers regarding the changes needed to improve the quality of American health care.
 
icon indicating hyperlink to external website Summary (PDF)icon indicating hyperlink to external website Download Adobe Acrobat (free)

icon indicating hyperlink to external website Table of Contents (Free full text)

 
Resource Type:  Book/Report

Target Audience:  Health Care Providers

   Health Care Executives and Administrators

   Non-Health Care Professionals > Policy Makers

Approach to Improving Safety:  Quality Improvement Strategies

   Culture of Safety

Origin/Sponsor:  North America > United States of America
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