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Hospital RNs' experiences with disruptive behavior: a qualitative study.
Walrath JM, Dang D, Nyberg D. J Nurs Care Qual. 2010;25:105-116.

Nurses reported routinely experiencing a broad range of disruptive and unprofessional behavior, ranging from simple incivility to outright harassment and physical confrontation. This focus group study also explores personal and organizational factors contributing to such incidents.

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