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Institute for Patient- and Family- Centered Care.
6917 Arlington Road, Suite 309, Bethesda, MD 20814.

This organization provides a variety of resources, including webinars and implementation tools, to engage patients and their family members in improving the patient experience in health care.
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Related Resources
BOOK/REPORT
Health Care at the Crossroads: Strategies for Improving the Medical Liability System and Preventing Patient Injury.
Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations; 2005.
NEWSPAPER/MAGAZINE ARTICLE
Standards, audits, and saying I'm sorry: an engineer's family proposes solutions.
Wojcieszak D. Patient Safety Qual Healthc. May/June 2005;2:6, 8-9.
STUDY
Are language barriers associated with serious medical events in hospitalized pediatric patients?
Cohen AL, Rivara F, Marcuse EK, McPhillips H, Davis R. Pediatrics. 2005;116:575-579.
COMMENTARY
Lehigh Valley Hospital: engaging patients and families.
Anthony R, Ritter M, Davis R, Hitchings K, Capuano TA, Mawji Z. Jt Comm J Qual Saf. 2005;31:566-572.
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